At a Glance
- Tasks: Lead the strategy for customer operations technology and drive automation initiatives.
- Company: Evoke plc, a forward-thinking company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to innovation and excellence.
- Why this job: Shape the future of customer operations and make a significant impact in a dynamic environment.
- Qualifications: Proven experience in customer operations and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
evoke plc is seeking a Head of Customer Operations System & Capability to shape the strategy for our customer operations technology across service, fraud, verification, compliance and shared services. This senior role leads system roadmaps, drives automation, and partners with suppliers to deliver scalable, world‑class customer experiences.
You will own the strategy, performance and optimisation of critical systems, collaborate cross‑functionally, and coach high‑performing teams to accelerate.
Senior Leader, Customer Ops Systems & Automation in London employer: William Hill PLC
William Hill PLC is an excellent employer, offering a dynamic work environment in Sandbach where you can thrive as a Part-Time Customer Service & Engagement Specialist. With competitive pay, annual bonuses, and comprehensive training opportunities, we prioritise employee growth and satisfaction, fostering a culture of support and teamwork that makes every day rewarding.
