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For Companies At a Glance
- Tasks: Engage with customers, process bets, and enhance the overall betting experience.
- Company: Leading retail betting company in Liverpool with a focus on customer satisfaction.
- Benefits: Earn £12.25 per hour, enjoy paid birthday leave, and annual pay reviews.
- Why this job: Join a dynamic team and champion safer gambling while helping customers.
- Qualifications: Strong customer service and interpersonal skills are essential.
The predicted salary is between 12 - 16 £ per hour.
A leading retail betting company in Liverpool is seeking a Customer Service Representative to enhance the customer experience. You will engage with customers, process bets, and provide assistance, all while championing safer gambling.
This part-time position offers a competitive salary of £12.25 per hour along with various benefits including paid birthday leave, annual pay review, and development opportunities.
Ideal candidates should have strong customer service and interpersonal skills.
Customer Experience Specialist – Betting Shop in Liverpool employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Betting Shop in Liverpool
✨Tip Number 1
Get to know the company! Research their values and what they stand for, especially around safer gambling. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in a betting shop and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to engaging with customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like working there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Specialist – Betting Shop in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and how you can bring that expertise to enhance our customer experience.
Be Yourself: Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about providing excellent customer service.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention your understanding of the betting industry and how you can contribute to championing safer gambling while engaging with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at William Hill PLC
✨Know the Company Inside Out
Before your interview, do some homework on the betting company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, you'll need to demonstrate your strong customer service skills. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Safer Gambling Practices
Since the role involves championing safer gambling, be ready to discuss your understanding of responsible gambling practices. Think about how you can contribute to creating a safe environment for customers and be prepared to share any relevant experiences or ideas.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the company culture, training opportunities, or how they measure success in this role. It shows that you’re engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.
