At a Glance
- Tasks: Lead a team to manage sports and retail service incidents and improve processes.
- Company: Join evoke, a dynamic company behind big brands like William Hill and 888.
- Benefits: Enjoy hybrid working, competitive pay, and fantastic perks including discounts and wellness support.
- Other info: Be part of a diverse and inclusive workplace that values your growth.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in incident management and a strong understanding of tech tools.
The predicted salary is between 40000 - 50000 £ per year.
The Sportsbook & Retail Service Lead will own support for production Sports & Retail services reporting to the Service Operations Manager. The role includes managing a small team of analysts and taking the lead with all incidents relating to sports and retail services including payments. The team is a 2nd line support team responsible for any incident impacting production service. Support for more complex incidents and major outages is available from our 3rd line SRE team.
What you will be doing:- Ensuring prompt and efficient response to all Sports & Retail incidents
- Owning all Sports & Retail support documentation of both services and alerting
- Managing relations with Sports & Retail stakeholders including development teams, senior stakeholders, Operations management and 3rd line (SRE) teams
- Managing Sports & Retail third party relations to ensure service level agreements are met
- Working with both product and SRE teams to understand root cause following Major Incidents and onboard technical skill
- Ensuring operational handover to support for new products with support from a dedicated service transition resource
- Identifying and applying service improvement of both product and incident process including monitoring and alerting using available tools including AI
- On Call duties will be expected both out of hours and during weekends. This includes working as Major Incident Manager on a rota basis to support weekend teams
- Sports & Retail service reporting to Ops management and execs
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
- Direct application incident management in big infrastructure and proven experience of incident analysis & resolution
- Understanding of Incident Management process and tools such as Jira, New Relic, Splunk
- General strong understanding of technologies including AWS platform, Networking
- Logical approach to problem solving and prioritisation
- Experience of managing & training staff in a technical environment
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities
- Perks and discounts: Discounts at a range of high-street retailers
- Financial compensation, pension, and bonus schemes
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply:At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!
Sports & Retail Service Lead in Leeds employer: William Hill PLC
At evoke, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Leeds. Our commitment to employee well-being is reflected in our industry-leading benefits, including generous family support, health and wellness resources, and flexible hybrid working arrangements that allow for a healthy work-life balance. Join us to not only advance your career in a dynamic environment but also to be part of a diverse team that values growth and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Sports & Retail Service Lead in Leeds
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like William Hill PLC. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including William Hill PLC. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Sports & Retail Service Lead in Leeds
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining William Hill PLC aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at William Hill PLC
✨Highlight Your Passion for Sports
When chatting with William Hill PLC, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
