People Team Leader- FTC until July 2027 in Leeds

The People Operations team at evoke brings together Payroll, People Services, and Employee Relations to support colleagues throughout the employee lifecycle. We’re looking for a People Services Team Leader to help lead a fast-paced, high-volume HR administration team, delivering an outstanding employee experience through efficient processes, expert support, and continuous improvement. Working alongside another Team Leader, you’ll oversee a small People Services team managing approximately 2,000 tickets and 250 calls per month, while helping drive operational excellence, compliance, and innovation across our People Services function.

What you will be doing:

• Lead and support a People Services team delivering high-quality HR administration and employee lifecycle support.
• Plan and allocate team workloads to ensure delivery against SLAs, deadlines, and business priorities.
• Oversee query management, employee records, document production, and data accuracy in line with compliance requirements including GDPR.
• Manage UK Sponsorship activity and ensure ongoing compliance with Employment to Work (ETW) checks.
• Drive continuous improvement initiatives to enhance employee experience, increase efficiency, and reduce query volumes.
• Provide expert guidance and support to employees, managers, and key stakeholders on People processes and policies.
• Identify opportunities to improve processes and systems across PeopleHub (Zendesk) and PeoplePortal (SAP SuccessFactors), including AI-driven solutions.
• Coach and develop team members, building capability, engagement, and a strong customer-service culture.

Who we are looking for:

• Experience working in a high-volume HR administration, shared services, or People Services environment, ideally using Zendesk and/or SAP SuccessFactors.
• Solid stakeholder management skills with the ability to build effective relationships at all levels, including senior leadership.
• Proven ability to lead, motivate, and develop teams in a fast-paced, customer-focused environment.
• Excellent communication, organisation, and IT skills, with strong attention to detail and a continuous improvement mindset.

What we offer:

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers.
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke:

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply:

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!