Operational Assurance Manager - 12m FTC in Leeds

Here at evoke plc our Operational Assurance team sits in the 2nd line of defense within our Regulatory Compliance and Risk Assurance department. The department takes a data-led and risk-based approach to deliver innovative, independent, and objective assurance and monitoring that safeguards our customers and the integrity of evoke, ensuring robust regulatory compliance and effective risk management.

Based in Leeds or London, in this role you'll lead and develop a team of Assurance Analysts in delivering high-quality process and outcome testing across the business, providing independent assurance over the effectiveness of controls, adherence to policies, and delivery of fair customer outcomes. You'll also be responsible for planning and overseeing assurance activities, ensuring testing is risk-based, robust, and aligned to departmental objectives.

You’ll challenge findings, support the production of clear and actionable reports, and work closely with stakeholders to promote understanding of risks, control weaknesses, and improvement opportunities.

What you will be doing:

• Leadership and People Management: you'll lead, motivate and develop a team of Assurance Analysts, fostering a high-performance culture focused on quality, accountability and continuous improvement.
• Actively engage with business forums and governance meetings to communicate assurance outcomes, discuss emerging risks, and support effective risk management.
• Working collaboratively, you'll drive consistency in testing methodologies and strengthen assurance practices.
• Planning and overseeing assurance activities, ensuring testing is risk-based, robust, and aligned to departmental objectives.
• Planning & Resource Management: developing and managing assurance plans, prioritising activities, allocating resources and delivering against agreed timelines.
• Stakeholder Management and Influencing: you'll be engaging, challenging and influencing stakeholders at all levels of our business interpreting data, identifying trends, determining root causes - you’ll recommend practical solutions to improve controls and customer outcomes.
• Improving assurance methodologies, testing frameworks, reporting standards, and team capabilities.

Who we are looking for:

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:

• Excellent understanding of assurance methodologies, process reviews, control effectiveness testing and outcome-based assessments.
• Previous experience leading, motivating and developing a team.
• Excellent communication and report writing skills with experience translating complex findings into clear, concise and actionable insights.
• Previous experience presenting assurance outcomes at governance forums, facilitating discussions and driving agreement on actions and improvements.

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers.
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about evoke:

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply:

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview.