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- Tasks: Welcome customers, process bets, and assist with queries in a vibrant retail environment.
- Company: Leading retail betting company known for excellent customer service.
- Benefits: Flexible shifts, holiday entitlement, annual pay reviews, and professional development opportunities.
- Why this job: Be the face of the business and make a difference in customer experiences.
- Qualifications: Empathy and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail betting company is seeking a Customer Service Representative in Glasgow. You will be the face of the business, welcoming customers and providing excellent service.
Responsibilities include:
- Processing bets
- Assisting with queries
- Maintaining shop displays
The ideal candidate should be empathetic and have a passion for customer service. Flexible shifts available. Competitive benefits include holiday entitlement, annual pay reviews, and professional development opportunities.
Customer Experience Associate — Betting & Retail in Glasgow employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate — Betting & Retail in Glasgow
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for customer service, which is key for a Customer Experience Associate.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the business, role-play common customer scenarios with friends or family. This will help you feel more confident when dealing with queries and processing bets in real life.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look smart and approachable when you go for your interview. It shows you care about the role and the customers you'll be serving.
✨Tip Number 4
Don’t forget to apply through our website! We want to make it easy for you to land that job. Plus, it shows you're serious about joining our team and ready to dive into the world of betting and retail.
We think you need these skills to ace Customer Experience Associate — Betting & Retail in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences where you've gone above and beyond to help someone. This will show us that you’re the empathetic person we’re looking for.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Experience Associate. Highlight relevant skills and experiences that match the job description, like processing bets or assisting with queries. We want to see how you can shine in this position!
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and keep your sentences concise. This makes it easier for us to see your qualifications and understand your enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at William Hill PLC
✨Know the Company Inside Out
Before your interview, do some research on the betting company. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your empathy and passion for helping others, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even if the company has a casual dress code, it's important to present yourself professionally for the interview. Choose smart-casual attire that reflects your understanding of the retail environment while still being comfortable.
