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- Tasks: Create an excellent customer experience by welcoming patrons and processing bets.
- Company: Prominent betting company in Falkirk with a supportive team.
- Benefits: Competitive pay, annual reviews, subsidised travel, and training opportunities.
- Why this job: Join a dedicated team focused on customer satisfaction and safety.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Part-time role with flexible hours and growth potential.
The predicted salary is between 10 - 13 £ per hour.
A prominent betting company located in Falkirk is seeking a Customer Service Representative. You will be responsible for creating an excellent customer experience by welcoming patrons, processing bets, and assisting with queries while fostering strong customer relationships.
This part-time position offers competitive benefits, including annual pay reviews, subsidised travel, and opportunities for training and development. Join a supportive team dedicated to customer satisfaction and safety.
Part-Time Customer Service Specialist – Betting Shop in Falkirk employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Specialist – Betting Shop in Falkirk
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their customer service mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence and get comfortable with handling queries.
✨Tip Number 3
Don’t forget to highlight your previous experience in customer service during the interview. Share specific examples of how you've created excellent customer experiences in the past – it’ll show that you’re ready to hit the ground running!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Part-Time Customer Service Specialist – Betting Shop in Falkirk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role, so don’t be afraid to be yourself.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Specialist role. Highlight any relevant experience you have in customer service or betting environments. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially in a role where clarity is key. Avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at William Hill PLC
✨Know the Betting Industry
Familiarise yourself with the basics of the betting industry and the specific services offered by the company. This will not only show your interest but also help you answer questions confidently and engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or created a positive experience for customers, as this role heavily relies on building strong relationships.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and betting. Practising your responses can help you articulate your thoughts clearly and demonstrate your suitability for the role. Don't forget to prepare questions to ask them too!
✨Emphasise Teamwork and Safety
Since the job involves working in a supportive team environment, highlight your ability to work well with others. Also, be prepared to discuss how you prioritise safety and customer satisfaction, as these are key aspects of the role.
