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For Companies At a Glance
- Tasks: Lead and motivate a team while ensuring excellent customer service in a vibrant betting shop.
- Company: Join William Hill, a trusted name in UK betting with over 1,300 shops since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts on travel and shopping.
- Why this job: Be part of a supportive culture that values your growth and celebrates diversity.
- Qualifications: Supervisory experience and strong people skills are essential; a positive attitude is a must.
- Other info: Flexible shifts available, including evenings and weekends, to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
Overview
For our customers, William Hill is more than a betting shop. It\’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. We put our customers first and as a Team Leader in one of our betting shops, you\’ll play a vital role in helping us maintain this atmosphere, making your mark on our business and our industry. In return, you\’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
Responsibilities
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
- Working patterns: Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, and will include evening and weekend working
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Application process
What happens next? Once you\’ve applied, our Talent Acquisition team will review your application. If you\’re successful at this stage, we\’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About us
Who are we? We\’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966—and our Retail team sits at the heart of our high-street experience. Our culture is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together.
About evoke
We embrace change and progress. evoke is the new name for 888 Holdings, uniting William Hill, 888, and Mr Green. This is an exciting time to join as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences.
What’s in it for you?
We offer a range of competitive benefits focused on development and wellbeing. From financial benefits to health initiatives, we win together:
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday within your birthday month
- Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster card
- Training and development: Induction programme and ongoing training to upskill you
- Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or into a Head Office role
- Pension plan: Pension contributions matched up to 4%
- Perks and discounts: Discounts in high street shops, cinemas, and holidays
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Customer Service Team Leader employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the William Hill brand and its values. Understanding their commitment to customer service and safer gambling will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to motivate a team. Think about specific situations where you successfully coached team members or improved customer satisfaction.
✨Tip Number 3
Practice common interview questions related to customer service and team management. Being able to articulate your thoughts clearly and confidently will make a strong impression on the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company during your interview. Expressing genuine interest in working at William Hill and contributing to their mission can set you apart from other candidates.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Team Leader at William Hill. Highlight your relevant experience in leading teams and providing excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience, people skills, and any achievements in customer service that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past roles to illustrate how you can contribute to maintaining the welcoming atmosphere at William Hill.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment via HireVue. Familiarise yourself with common interview questions related to customer service and team leadership, and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill PLC
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development.
✨Emphasise Customer Relationships
William Hill values excellent customer service. Be ready to discuss how you build relationships with customers and provide outstanding service. Share specific instances where you've gone above and beyond for a customer.
✨Understand the Brand and Culture
Familiarise yourself with William Hill's brand and culture. Show that you understand their commitment to creating a welcoming atmosphere and how you can contribute to maintaining high standards in the shop.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Think about scenarios related to team dynamics, customer complaints, and achieving targets, and how you would approach them.
