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- Tasks: Lead and inspire a team while delivering top-notch customer service.
- Company: Join William Hill, a trusted name in UK betting since 1966.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and perks galore!
- Why this job: Be part of a vibrant culture that values trust, diversity, and personal growth.
- Qualifications: Bring your supervisory experience and people skills to the table.
- Other info: Flexible shifts available; perfect for students balancing work and study.
The predicted salary is between 30000 - 42000 £ per year.
Job description for our customers, William Hill is more than a betting shop. It\’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you\’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you\’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we\’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
Qualifications:
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next? Once you\’ve applied, our Talent Acquisition team will review your application. If successful, we\’ll email you a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we? We\’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering our teams to work in ways that suit them, celebrating our differences, and winning together.
More about evoke: We\’re a business embracing change and progress. The power behind William Hill, 888, and Mr Green, evoke signifies a new purpose and ambition. Join us as we aim to deliver even greater betting and gaming experiences.
What\’s in it for you? We offer competitive benefits, including:
- Annual Pay Review & Bonus Scheme
- 28 days holiday (pro rata)
- Paid birthday day off
- Subsidised travel for roles based in London
- Training and development programs
- Opportunities for career progression
- Pension plan with 4% matching
- Perks and discounts in shops, cinemas, and holidays
#J-18808-Ljbffr
Customer Service Team Leader employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the William Hill brand and its values. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated and developed a team, as this is crucial for the Customer Service Team Leader position.
✨Tip Number 3
Demonstrate your understanding of the betting industry and customer service trends. Showing that you’re knowledgeable about safer gambling practices and how to create a welcoming environment can set you apart from other candidates.
✨Tip Number 4
Prepare for the online assessment by practising common situational judgement tests. These assessments often focus on customer interactions and team dynamics, so being well-prepared can significantly boost your chances of success.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and people skills. Use specific examples that demonstrate your ability to lead and motivate a team, as well as your customer service expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your positive attitude and dynamic approach align with William Hill's values and culture.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have successfully coached or developed team members. Highlight any achievements related to customer satisfaction and shop performance.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment via HireVue. Familiarise yourself with common interview questions and practice articulating your experiences and skills relevant to the role.
How to prepare for a job interview at William Hill PLC
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and development strategies.
✨Emphasise Customer Engagement
William Hill values excellent customer service. Be ready to discuss how you build relationships with customers and provide exceptional service. Share specific instances where you've gone above and beyond for a customer.
✨Highlight Your Adaptability
With varied working patterns and shifts, showcasing your flexibility is key. Talk about your experience in adapting to changing environments and how you manage your time effectively during busy periods.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to team dynamics or customer complaints, and outline how you would approach these situations.
