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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, bonuses, and perks like discounts and a paid birthday off.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets; they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evenings and weekends.
What’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: Full and part-time hours available
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with performance bonuses
- Holiday entitlement: 28 days holiday annually (pro-rata)
- Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
- Pension plan: Employer matches contributions up to 4%
- Sharesave Scheme: Purchase William Hill shares at a discounted price
- Perks and discounts: Discounts in shops, cinemas, holidays, etc.
- Training and development: Opportunities for career growth and internal promotion
- Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering excellent customer service
- Strong interpersonal and empathy skills to engage with diverse customers
Customer Service Representative employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's volunteering or part-time work, building rapport with diverse individuals will enhance your ability to connect with customers at William Hill.
✨Tip Number 3
Showcase your commitment to customer service by sharing relevant experiences during interviews. Highlight instances where you've gone above and beyond to assist customers, as this aligns with the values of William Hill.
✨Tip Number 4
Be prepared to discuss how you would promote safer gambling practices. Familiarising yourself with responsible gambling initiatives will demonstrate your understanding of the company's commitment to customer welfare.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your interpersonal skills and ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at William Hill and how your values align with their commitment to excellent customer experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, showcasing your interpersonal and empathy skills.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and services. During the interview, mention specific aspects of the company that resonate with you, particularly their commitment to customer experience and community engagement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of situations where you had to handle difficult customers or resolve issues effectively, and be ready to discuss these experiences.
✨Express Your Passion for Customer Service
Make it clear that you genuinely enjoy helping people. Share your enthusiasm for delivering excellent customer service and how you believe it contributes to a positive experience for customers at William Hill.
