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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in UK betting since 1966, now part of evoke.
- Benefits: Enjoy flexible hours, annual bonuses, 28 days holiday, and discounts on travel and shopping.
- Why this job: Be at the heart of customer experiences, build relationships, and grow your career in a supportive culture.
- Qualifications: No specific qualifications required; just bring your people skills and enthusiasm!
- Other info: Shifts include evenings and weekends; training provided to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Overview
People don\’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you\’re a people person, you\’ll love working here. You\’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we\’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working
What happens next
Once you\’ve applied, our Talent Acquisition team will review your application. If you\’re successful at this stage, we\’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We\’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together.
About evoke
We are a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. This marks a new sense of purpose, direction and ambition for the business, and there couldn\’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences.
At evoke, you\’ll benefit from flexibility and a culture built on trust. We\’ll give you the space to be yourself and the tools you need to protect our customers while they play. We\’ll invest in your future to help you develop your unique strengths and build a career that\’s right for you.
What\’s in it for you?
- Working hours: We offer a range of full and part-time hours.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You\’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday within your birthday month.
- Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster card for commuting.
- Pension plan: We\’ll match your pension contributions up to 4%.
- Perks and discounts: Discounts in high street shops, cinemas, and holidays.
- Training and development: We promote from within and support career development opportunities.
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Customer Service Representative employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of betting and how to assist customers effectively will give you an edge during interviews.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've built relationships with customers in previous roles. This will demonstrate your ability to connect with customers, which is crucial for this position.
✨Tip Number 3
Research William Hill and evoke's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Representative at William Hill. Tailor your application to highlight relevant experiences that demonstrate your customer service skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company culture and values that resonate with you, and explain how you can contribute to their mission of providing excellent customer service.
Highlight Relevant Experience: In your CV, focus on previous roles where you have demonstrated strong customer service skills. Use specific examples to showcase how you have successfully handled customer queries or built relationships in past positions.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions that reflect the customer service scenarios you might encounter in the role.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your friendly and approachable nature.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight your alignment with their focus on trust, community, and customer experience during the interview to show that you would be a great fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you provided excellent customer service or resolved a conflict, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they champion safer gambling, which reflects your commitment to the company's values.
