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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in UK betting since 1966, part of the innovative evoke group.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts on travel and leisure.
- Why this job: Be at the heart of customer experiences, build relationships, and grow your career in a supportive culture.
- Qualifications: Passion for customer service and strong interpersonal skills are essential; no prior experience needed.
- Other info: Shifts vary, including evenings and weekends, offering both full and part-time roles.
The predicted salary is between 24000 - 36000 £ per year.
People don\’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you\’re a people person, you\’ll love working here. What\’s more, you\’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we\’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday.
Shifts are devised on a rota basis and are subject to change, including evening and weekend working.
Qualifications:
Have a passion for delivering great customer service. Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.
What happens next?
Once you\’ve applied, our Talent Acquisition team will review your application. If successful, we\’ll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We\’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them, celebrating our differences, and winning together.
More about evoke: A business that embraces change and progress, evoking the brands William Hill, 888, and Mr Green. We\’re on an exciting journey to deliver world-class betting and gaming experiences.
What\’s in it for you?
- Working hours: Full and part-time options available.
- Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses.
- Holiday entitlement: 28 days annually (pro rata).
- Paid birthday day off: An extra day off during your birthday month.
- Subsidised travel: Discounted or free Oyster cards for roles in London.
- Pension plan: Contributions matched up to 4%.
- Perks and discounts: Discounts in shops, cinemas, holidays, and more.
- Training and development: Opportunities for career growth and internal promotion.
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Customer Service Representative employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and the specific services offered by William Hill. Understanding the products and customer experience will help you engage more effectively during your interview.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. This will not only boost your confidence but also demonstrate your ability to connect with customers from all walks of life, which is crucial for this role.
✨Tip Number 3
Be prepared to discuss examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will showcase your passion for the role.
✨Tip Number 4
Research safer gambling practices and be ready to discuss how you would champion these within the shop. Showing that you understand the importance of responsible gambling will set you apart as a candidate who truly cares about customer welfare.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight your passion for customer service and interpersonal skills in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles where you provided excellent customer service or built relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've engaged with customers and contributed to a positive experience in past positions.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment via HireVue. Familiarise yourself with common interview questions and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight your alignment with their focus on trust, belonging, and community engagement during the interview to show that you’re a good fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you handled difficult situations or provided exceptional service, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
