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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide excellent service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and discounts at high street shops.
- Other info: Opportunities for career development and a chance to make a real impact in your community.
- Why this job: Be part of a supportive team that values your growth and champions a fun, engaging culture.
- Qualifications: Must be 18+, with strong interpersonal skills to connect with diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
People don\’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you\’re a people person, you\’ll love working here.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Qualifications
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
About William Hill and evoke
We\’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you\’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill. We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn\’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
Benefits
- Working hours: We have a range of full and part‑time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You\’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Pension plan: We\’ll match your pension contributions to 4%.
- Perks and discounts: When you\’re part of William Hill, you\’ll enjoy great discounts in high‑street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We\’ll support your growth with career development opportunities.
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Customer Service Representative employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries will help you stand out during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. This will demonstrate your ability to connect with a diverse range of people, which is crucial for this position.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the online assessment by practising common situational judgement tests. These assessments often focus on customer service scenarios, so being well-prepared can significantly boost your chances of moving forward in the hiring process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your interpersonal skills and any previous roles where you engaged with customers, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully interacted with customers in the past and how you can contribute to creating a positive experience at William Hill.
Highlight Relevant Skills: In your application, focus on skills such as empathy, communication, and problem-solving. These are essential for a Customer Service Representative role, so make sure they stand out.
Prepare for Online Assessment: Once your application is submitted, be ready for an online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice answering situational questions to demonstrate your suitability for the role.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, demonstrating your strong interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight your alignment with their focus on customer experience and community engagement during the interview, showing that you understand what it means to put customers first.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.