At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in UK betting since 1966, now part of evoke.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts on travel and shopping.
- Other info: Shifts vary between 8am-10pm, including evenings and weekends.
- Why this job: Be at the heart of customer experiences, build relationships, and grow your career in a supportive culture.
- Qualifications: No specific qualifications required; just bring your people skills and enthusiasm!
The predicted salary is between 24000 - 36000 £ per year.
People don\'t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you\'re a people person, you\'ll love working here. What\'s more, you\'ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way. Because by investing in you, we\'ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What happens next?
Once you\'ve applied, our Talent Acquisition team will review your application. If successful, we\'ll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We\'re William Hill, part of evoke. With over 1,300 shops across the UK, we\'ve been a fixture on the UK high street since 1966. Our culture is built on trust and a sense of belonging. We empower our teams to work in a way that suits them, combining strengths and celebrating differences to win together.
More about evoke: We embrace change and progress. As the new name for 888 Holdings, evoke represents a new purpose and ambition. Join us as we aim to deliver even greater betting and gaming experiences.
What\'s in it for you?
- Working hours: Full and part-time roles available
- Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses
- Holiday entitlement: 28 days annually (pro rata)
- Paid birthday day off
- Subsidised travel: Discounted or free Oyster cards in London
- Pension plan: Contributions matched up to 4%
- Perks and discounts: In high street shops, cinemas, holidays
- Training and development: Career growth opportunities
Customer Service Representative in Fleetwood employer: William Hill PLC
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our colleagues play a vital role in delivering exceptional customer experiences. With a strong focus on employee development, we offer comprehensive training, career growth opportunities, and a supportive work culture that values trust and belonging. Enjoy competitive benefits including annual pay reviews, a bonus scheme, and perks like subsidised travel and discounts, all while working in a dynamic environment that celebrates diversity and empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Fleetwood
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of betting and how to assist customers effectively will give you an edge during your interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully interacted with customers in previous roles. Highlighting your ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research William Hill and evoke's company culture. Being able to discuss their values and how you align with them can demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Be ready for the online assessment by practising common customer service scenarios. This will help you feel more confident and prepared, increasing your chances of moving forward in the hiring process.
We think you need these skills to ace Customer Service Representative in Fleetwood
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Service Representative position at William Hill. Understand the key responsibilities and the importance of customer service in their business.
Tailor Your CV:Highlight your relevant experience in customer service roles. Use specific examples that demonstrate your ability to engage with customers, handle queries, and build relationships, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the betting industry. Mention how you can contribute to creating a positive experience for customers and align with the company's values.
Prepare for Online Assessment:Once your application is submitted, be ready for the online assessment via HireVue. Practice common customer service scenarios and think about how you would respond to various customer interactions.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your friendly and approachable nature.
✨Demonstrate Knowledge of the Company
Research William Hill and evoke before your interview. Understand their values, culture, and what sets them apart in the betting industry. This will show your genuine interest in the role and help you align your answers with their mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or resolve issues effectively, and be ready to discuss these experiences in detail.
✨Emphasise Teamwork and Flexibility
Working in retail often requires collaboration and adaptability. Highlight your experience working in teams and your willingness to adjust to changing schedules or tasks, as this aligns with the dynamic environment of their shops.
