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- Tasks: Lead and develop teams to enhance customer experiences across multiple shops.
- Company: Join William Hill, a well-established brand with over 1,400 shops in the UK since 1966.
- Benefits: Enjoy flexible shift patterns and opportunities for personal development through our Build program.
- Why this job: Be part of a collaborative culture that values your voice and promotes team success.
- Qualifications: Experience in leading shop-based teams and a strong focus on customer service is essential.
- Other info: Travel within shops is required; flexible working hours are a must.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Lead teams. Develop skills. Improve performance.
Making sure our customers have the best experience in our shops is a real team effort, and as Cluster Operations Manager, you\’ll be a key part of this.
What you\’ll be doing:
- Lead, motivate, and develop Team Leaders within a cluster of shops to uphold brand standards and deliver outstanding customer experiences.
- Develop and implement tactical plans focusing on operational excellence and fostering a positive working environment.
- Direct day-to-day activities across your cluster, helping Team Leaders grow market share, increase turnover, and meet targets.
- Ensure the delivery of business objectives through your team, staying informed on key information and communicating effectively.
- Collaborate with your teams and Area Manager on strategies and initiatives.
- Spend time in your shops listening to feedback and acting as a communication channel between shops and support teams.
- Support the licensing objectives of the Gambling Commission and promote a safer gambling environment.
- Contribute to making William Hill a desirable workplace by hiring, developing, and engaging staff.
- Create employee engagement plans based on insights and feedback to improve colleague experience and strengthen team engagement.
What we\’d like to see from you:
- Experience in leading, coaching, and developing shop-based teams in a multi-site environment.
- Proactive approach to creating opportunities and proposing solutions for business improvement.
- Track record of exceeding commercial goals and delivering excellent customer service.
- Analytical skills focused on driving growth and profitability.
- Strong customer focus and sociability to interact effectively with customers and colleagues.
- Availability for travel within your shops and occasional regional/national travel; flexible working hours are required.
Who we are:
With over 1,400 shops across the UK, we\’ve been a fixture on the high street since 1966. We offer flexible shift patterns and opportunities for development through our Build program. Our Belong approach ensures all colleagues have a voice and work together to achieve shared goals.
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Cluster Operations Manager employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Operations Manager
✨Tip Number 1
Familiarise yourself with the brand standards and customer experience expectations of StudySmarter. Understanding our values and how we operate will help you align your leadership style with what we’re looking for in a Cluster Operations Manager.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a multi-site environment. Highlight your achievements in driving growth and improving customer service, as these are key aspects of the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform decisions in previous roles. This will demonstrate your ability to drive profitability and operational excellence, which is crucial for this position.
We think you need these skills to ace Cluster Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and developing teams, especially in a multi-site environment. Use specific examples that demonstrate your ability to exceed commercial goals and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating positive working environments and improving team engagement. Mention how your proactive approach has led to business improvements in previous roles.
Showcase Analytical Skills: Provide examples in your application that showcase your analytical skills. Discuss how you've used data to drive growth and profitability in past positions, as this is crucial for the Cluster Operations Manager role.
Highlight Customer Focus: Emphasise your strong customer focus and sociability in your application. Share experiences where you effectively interacted with customers and colleagues to enhance their experience, aligning with the company's commitment to outstanding customer service.
How to prepare for a job interview at William Hill PLC
✨Showcase Your Leadership Skills
As a Cluster Operations Manager, you'll be leading teams. Be prepared to discuss your previous experiences in leading and developing teams, highlighting specific examples where you motivated others and improved performance.
✨Demonstrate Your Customer Focus
This role is all about ensuring outstanding customer experiences. Share instances where you've gone above and beyond for customers, and how you’ve implemented feedback to enhance service delivery.
✨Prepare for Operational Excellence Questions
Expect questions on how you would develop and implement tactical plans. Think of examples where you've successfully driven operational improvements and how you measure success in these areas.
✨Engagement and Team Development Strategies
Be ready to discuss how you would create employee engagement plans. Consider sharing insights from past experiences where you engaged staff based on feedback and how it positively impacted the workplace culture.
