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- Tasks: Lead a team to enhance customer experience and maintain store standards.
- Company: Popular betting shop in Blackburn with a vibrant team culture.
- Benefits: Competitive salary, annual bonuses, comprehensive training, and career advancement opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Proactive attitude and supervisory experience are essential.
The predicted salary is between 30000 - 42000 £ per year.
A popular betting shop in Blackburn is seeking a Customer Service Team Leader to enhance customer experience and lead a dedicated team. The role involves engaging with customers, maintaining store standards, and ensuring team performance.
You will benefit from a competitive salary, annual bonuses, comprehensive training, and opportunities for career advancement. A proactive attitude and supervisory experience are essential for success in this vibrant team environment.
Retail Customer Service Team Lead in Blackburn employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Team Lead in Blackburn
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a dissatisfied customer or a busy shift. Being prepared will help you shine during the interview and demonstrate your proactive attitude.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or improved performance in previous roles. This is key for a Team Leader position, so make sure we highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team and enhancing the customer experience.
We think you need these skills to ace Retail Customer Service Team Lead in Blackburn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for enhancing customer experiences. Share specific examples of how you've gone above and beyond in previous roles to make customers feel valued.
Highlight Your Leadership Skills: As a Team Lead, we want to know about your supervisory experience. Be sure to mention any times you've successfully led a team, resolved conflicts, or motivated others to achieve their best.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'proactive attitude' and 'team performance', to show that you’re a perfect fit for our vibrant team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at William Hill PLC
✨Know the Company Inside Out
Before your interview, make sure you research the betting shop thoroughly. Understand their values, customer service approach, and what sets them apart in Blackburn. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team in the past, tackled challenges, and improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you turned a negative experience into a positive one. Highlight your proactive attitude and problem-solving skills, as these are crucial for enhancing customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
