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- Tasks: Coordinate equipment hires and ensure seamless customer service in a fast-paced environment.
- Company: Established plant and equipment hire business with a supportive team culture.
- Benefits: Competitive salary, extra holidays, tailored learning opportunities, and employee perks.
- Other info: Opportunities for career growth and a proactive, solutions-focused work environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and operational efficiency.
- Qualifications: Experience in hire control, strong organisational skills, and excellent communication abilities.
Our client, a well-established and growing plant and equipment hire business, is looking to add a proactive and organised Hire Controller to its busy operations team based in Glasgow. This is a fantastic opportunity for someone who enjoys a fast-paced environment, has strong coordination skills, and thrives on delivering excellent customer service. You’ll play a key role in ensuring hire operations run smoothly while supporting customers and internal teams throughout the full hire process.
The Role: As Hire Controller, you’ll be responsible for coordinating equipment hires from initial enquiry through to off-hire, ensuring customers receive a seamless and efficient service.
Key responsibilities:- Acting as the first point of contact for customer hire enquiries
- Managing quotations, bookings, deliveries, and off-hires
- Coordinating logistics and equipment movements to meet customer requirements
- Liaising with transport, workshop, and depot teams to maximise fleet utilisation
- Maintaining accurate hire records and operational documentation
- Supporting operational efficiency and customer satisfaction across the depot
- Identifying opportunities to improve processes and service delivery
- Previous experience as a Hire Controller with the plant, equipment or tool hire industry
- Strong organisational and multitasking abilities
- Excellent communication skills, both written and verbal
- Good attention to detail and administrative accuracy
- A proactive and solutions-focused mindset
- Confidence using CRM systems and Microsoft Office packages
- A positive, team-oriented attitude with a willingness to learn and develop
- £35-38k basic with regular reviews to ensure your compensation stays aligned with industry standards
- Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
- Extra Holidays, with flexible buy/sell options for added flexibility
- Tailored Learning Opportunities through our dedicated Learning & Development programme
- Employee Discount Scheme and a wide range of staff perks
- Life Assurance and a contributory Company Pension Scheme for peace of mind
- Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies
Hire Controller employer: William Henry Associates
Contact Detail:
William Henry Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the plant and equipment hire industry. Let them know you're on the lookout for a Hire Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to hire operations. Think about how you can showcase your organisational skills and customer service experience. We want you to shine when it comes to demonstrating your fit for the role!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you a better chance but also allows you to stay updated on any new opportunities that pop up in the hire industry!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the plant and equipment hire industry, focusing on your organisational and multitasking abilities.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your proactive mindset. Mention specific examples of how you've improved processes or delivered excellent service in past roles.
Show Off Your Communication Skills: Since communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through to show you're a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at William Henry Associates
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with the equipment hire process, from initial enquiries to off-hires. This will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Show Off Your Organisational Skills
Since this role requires strong coordination abilities, be prepared to discuss how you've successfully managed multiple tasks in previous jobs. Bring examples of how you've improved processes or handled logistics effectively to showcase your proactive mindset.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to show that you can engage well with customers and internal teams.
✨Demonstrate Your Customer Service Focus
As a Hire Controller, customer satisfaction is paramount. Prepare to share specific examples of how you've gone above and beyond for customers in the past. Highlight your solutions-focused approach and how it has positively impacted your previous roles.