Job Description Job Description
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Property Management Centre in Norwich. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £25,000
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £25,000
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual holiday, plus additional day off for your birthday
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Locations
Property Manager in Norfolk, Norwich employer: WILLIAM H BROWN
At William H Brown, part of the Connells Group, we pride ourselves on being an excellent employer by offering a vibrant work culture that fosters collaboration and growth. Our Pontefract branch provides industry-leading training and development opportunities, alongside a competitive salary with uncapped commission, ensuring that our Senior Estate Agents can thrive and achieve their career aspirations while delivering exceptional customer service.
