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- Tasks: Manage move-ins, create tenancy paperwork, and assist tenants and landlords with queries.
- Company: Join William H Brown, a leading estate agency committed to diversity and inclusion.
- Benefits: Enjoy industry-leading training, career progression, and a supportive, fun work environment.
- Why this job: Be part of a dynamic team in a fast-paced setting while making a real impact.
- Qualifications: Experience in administration or customer service; strong communication and organisational skills required.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a highly motivated Lettings Administrator to support our fantastic team in branch in Lincoln. As our Letting Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.
What’s in it for you as our Lettings Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Lettings Administrator
The main purpose of this role is to manage our move ins which will include creating the tenancy paperwork, liaising with tenants to ensure their referencing is completed as quickly as possible, ensuring all the safety certificates are in place & helping our tenants and landlords with any queries they may have during the process.
Skills and experience required to be a successful Lettings Administrator
- Experience as an Administrator / Customer Service or similar role
- Customer focussed and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a fast paced environment
- Keen interest in learning and keeping up to date with industry changes
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Lettings Administrator employer: William H Brown
Contact Detail:
William H Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Familiarise yourself with the local rental market in Lincoln. Understanding the area, property types, and tenant needs will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role is client-facing, demonstrating your ability to handle queries and provide excellent support will be crucial in impressing the hiring team.
✨Tip Number 3
Network with professionals in the estate agency sector. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for common interview questions related to administration and customer service. Practising your responses will help you articulate your experience and skills effectively when it matters most.
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or customer service. Emphasise skills such as organisation, attention to detail, and communication, which are crucial for the Lettings Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to manage paperwork and liaise with clients effectively.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with MS Office, and any experience you have with tenancy processes or estate agency operations. This will show you understand the role's requirements.
Show Your Motivation: Express your keen interest in learning and keeping up with industry changes. Mention any relevant training or courses you've undertaken that align with the responsibilities of a Lettings Administrator.
How to prepare for a job interview at William H Brown
✨Show Your Customer Service Skills
As a Lettings Administrator, you'll be in a client-facing role. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Bring examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and prioritise your workload.
✨Familiarise Yourself with Industry Knowledge
Stay updated on the latest trends and regulations in the lettings market. During the interview, mention any recent changes you've learned about and how they could impact the role. This shows your keen interest in the industry.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience and skills. Practice responses to questions like 'How do you handle difficult clients?' or 'Can you describe a time when you had to meet a tight deadline?' This will help you feel more confident during the interview.
