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- Tasks: Manage move-ins, create tenancy paperwork, and assist tenants and landlords with queries.
- Company: Join William H Brown, part of the Connells Group, a leader in estate agency.
- Benefits: Enjoy industry-leading training, career progression, and a supportive, fun work environment.
- Why this job: Gain hands-on experience in a dynamic role while contributing to a positive customer experience.
- Qualifications: Customer service experience, strong communication skills, and a keen interest in learning.
- Other info: We celebrate diversity and encourage all qualified candidates to apply, regardless of background.
At William H Brown, part of the Connells Group, we're looking for a highly motivated Apprentice Lettings Administrator to support our fantastic team in branch in Norwich. As our Apprentice Letting Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.
What’s in it for you as our Apprentice Lettings Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Key responsibilities of a Apprentice Lettings Administrator
The main purpose of this role is to manage our move ins which will include creating the tenancy paperwork, liaising with tenants to ensure their referencing is completed as quickly as possible, ensuring all the safety certificates are in place & helping our tenants and landlords with any queries they may have during the process.
Skills and experience required to be a successful Apprentice Lettings Administrator
- Experience as an Administrator / Customer Service or similar role
- Customer focussed and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Keen interest in learning and keeping up to date with industry changes
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Apprentice Lettings Administrator employer: William H Brown
Contact Detail:
William H Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Lettings Administrator
✨Tip Number 1
Familiarise yourself with the estate agency sector, particularly lettings. Understanding the basics of tenancy agreements, referencing processes, and safety certificates will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client queries or resolved issues in previous roles. This will demonstrate your ability to thrive in a busy, customer-facing environment.
✨Tip Number 3
Highlight your organisational skills by discussing how you manage multiple tasks or priorities. You could mention any tools or methods you use to stay organised, which is crucial for the fast-paced nature of this role.
✨Tip Number 4
Express your eagerness to learn and grow within the industry. Research recent changes in property laws or trends in lettings to show that you're proactive and genuinely interested in the field.
We think you need these skills to ace Apprentice Lettings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or customer service. Emphasise skills like organisation, attention to detail, and communication, which are crucial for the Apprentice Lettings Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at William H Brown and how your skills align with their requirements.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with MS Office, and any experience you have in a customer-facing role. Use examples to demonstrate your ability to manage workloads in a fast-paced environment.
Show Your Willingness to Learn: Express your keen interest in learning and staying updated with industry changes. This is important for the Apprentice position, so mention any relevant courses or training you've undertaken or plan to pursue.
How to prepare for a job interview at William H Brown
✨Show Your Customer Service Skills
As an Apprentice Lettings Administrator, you'll be in a client-facing role. Be prepared to discuss your previous experience in customer service and how you handled challenging situations. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, share examples of how you've managed multiple tasks or prioritised your workload in a fast-paced environment. This will show that you can handle the demands of the job.
✨Express Your Willingness to Learn
The company values a keen interest in learning and keeping up with industry changes. Make sure to convey your enthusiasm for the role and your eagerness to develop your skills through the training provided.
✨Prepare for Common Interview Questions
Anticipate questions related to the responsibilities of the role, such as managing tenancy paperwork and liaising with tenants. Practise your responses to these questions to demonstrate your understanding of the position and your readiness to take on the challenges it presents.
