Retail Team Leader in Elgin

This role exists to ensure that the retail experience at both Glenfiddich and The Balvenie Visitor Centres reflects the highest standards and embodies the luxury values for which our brands are globally celebrated. As Retail Team Leader, you will champion an exceptional customer journey—one that enhances each visitor’s perception of these world‑renowned whiskies and supports continued growth aligned with the Dufftown Visitor Centre strategy. You will be instrumental in shaping a distinctive retail environment, driving commercial performance, and ensuring the store experience stands proudly alongside the prestige of our single malts.

What We Can Offer You

• We offer a competitive salary and benefits designed to promote our employees' financial wellbeing.
• Employees are eligible to participate in a bonus plan.
• Generous holiday entitlement with an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Defined contribution pension plan with employee contributions of either 4% or 5% of salary, and company contributions of 8% or 10% depending on the employee contribution.
• Employee Assistance Programme offering practical support on everyday matters.
• Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation to enjoy our fantastic portfolio of brands.
• Cycle to Work scheme allowing you to hire a bike for an agreed length of time.
• Opportunity to claim up to £1,000 per year for charity work.
• Learning resources to help you be your best self.

Main Responsibilities

• Work closely with the Head of Visitor Experience to curate a retail environment that brings our brands to life through quality, design, and storytelling.
• Collaborate with Brand Teams to source and develop premium non‑spirit merchandise.
• Manage all aspects of stock control—using EPOS, IFS, and Stocklink—ensuring availability, accuracy, and commercial efficiency.
• Drive the growth of our e‑commerce channel in partnership with Digital teams and external agencies.
• Recruit, train, inspire, and develop a high‑performing retail team, embedding a culture of world‑class customer service.
• Responsible for retail revenue and cost management, including budgeting, forecasts, and reporting.
• Carry Health & Safety responsibilities in line with operating on a top‑tier COMAH site.
• Build long‑term relationships with high‑net‑worth clients, delivering bespoke service that drives sustained brand advocacy and long‑term value.

Our Ideal Candidate

• Proven experience from a luxury retail environment with a strong understanding of premium brand standards.
• Confident and inspiring leader who thrives in a fast‑paced setting.
• Strong commercial acumen with impeccable attention to detail.
• Experience managing stock, suppliers, and operational processes.
• Ability to build rapport with high‑value customers and guide them through tailored, memorable retail experiences.
• A passion for whisky, heritage brands, and authentic storytelling.
• Commitment to diversity and inclusion, and leaving a positive personal legacy within William Grant & Sons.

About William Grant & Sons

A home where Rare Characters thrive. We value every employee for their rare character, distinctive skills, experience, and perspectives. Our vision is to create an environment where we can all be our best and bring our whole selves to work.

Agile Working Philosophy

Our agile working philosophy is to “Have your best work day every day”. Built on trust, we empower our rare characters to have their best work day every day.

Inclusive Recruitment Process

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values.