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For Companies At a Glance
- Tasks: Provide essential IT support and solve technical issues for a global business.
- Company: Join the largest family-owned whisky distillery with iconic brands.
- Benefits: Competitive salary, hybrid working, generous holiday, and employee perks.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Basic IT knowledge, problem-solving skills, and a passion for technology.
- Other info: Enjoy learning opportunities and contribute to a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to be part of the best digital company in the spirits business? Are you passionate about technology and eager to start your career in IT support? Would you like to contribute to the continued success of the largest family owned whisky distillery in the world, responsible for iconic brands including Glenfiddich, The Balvenie, Hendrick's Gin, and Reyka Vodka?
We are looking for a Service Delivery Analyst to join our IT team based in Cumbernauld. This is an exciting entry level role where you will provide essential IT support across our global business and develop your skills in a dynamic environment.
What you will be doing
- Logging and managing incidents and service requests through our IT Service Management system, IFS Assyst.
- Diagnosing and resolving common hardware and software issues.
- Escalating more complex problems to senior team members when required.
- Ensuring requests are completed within agreed service levels.
- Maintaining accurate documentation and contributing to knowledge sharing within the team.
This role is ideal for someone who enjoys problem-solving, working collaboratively, and learning new technologies in a fast-paced environment.
About You
- Basic understanding of IT systems and a strong interest in technology.
- Good problem-solving skills and attention to detail.
- Strong communication skills with the ability to explain technical concepts clearly.
- A team player who is adaptable and eager to learn.
- Familiarity with Microsoft 365 and ITSM tools is an advantage but not essential.
What can we offer you?
- We offer a competitive salary and benefits which are designed to promote our employees' financial wellbeing.
- Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to 'buy' or 'sell' some holiday entitlement.
- Hybrid working - 4 days onsite and 1 day from home.
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution.
- Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value, making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
Service Delivery Analyst in Cumbernauld employer: William Grant & Sons
Contact Detail:
William Grant & Sons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst in Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on explaining your problem-solving approach clearly, as that’s key for a Service Delivery Analyst role.
✨Tip Number 3
Show off your tech passion! When chatting with potential employers, share your enthusiasm for IT and any relevant projects or experiences. This will help you stand out as someone eager to learn and grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the distillery.
We think you need these skills to ace Service Delivery Analyst in Cumbernauld
Some tips for your application 🫡
Show Your Passion for Tech: Let us know why you're excited about technology and how it drives you. Share any personal projects or experiences that highlight your interest in IT support, as this will help us see your enthusiasm for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with what we're looking for in a Service Delivery Analyst.
Highlight Problem-Solving Skills: Since this role involves troubleshooting, share examples of how you've tackled technical issues in the past. Whether it's fixing a friend's computer or resolving a software glitch, we love to see your problem-solving prowess!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at William Grant & Sons
✨Know Your Tech Basics
Brush up on your understanding of IT systems, especially those related to hardware and software issues. Familiarity with Microsoft 365 and ITSM tools can give you an edge, so make sure you can discuss these confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Whether it's a school project or a personal tech issue, being able to articulate your thought process will impress interviewers.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. As a Service Delivery Analyst, you'll need to help end users who may not be tech-savvy, so demonstrating your communication skills is key.
✨Be a Team Player
Highlight your collaborative experiences. Share instances where you've worked well in a team, as this role requires working closely with others to resolve issues and share knowledge.
