Sales Associate in London

Company Description William Crabtree & Sons Limited is a menswear retailer with shops in London, the Cotswolds, and a growing online presence. We offer carefully designed clothing and accessories, combining classic and contemporary style. Team members work in a customer-focused environment that values personal service, product knowledge, and attention to detail. Joining the company provides the opportunity to contribute to a heritage brand while supporting both in-store and online customers.

Role Description This is a full-time, on-site Sales Associate role based Marylebone, London. The Sales Associate will welcome customers, provide personal assistance, and guide them through product selection to meet their style and fit preferences. Daily responsibilities include maintaining visual merchandising standards, replenishing stock, processing transactions, and handling exchanges or returns. The role also involves answering customer inquiries, supporting online order collections, and keeping the sales floor clean and organised. Sales Associates work with the store team to achieve sales targets and deliver a consistently positive customer experience.

Qualifications

• Strong customer service and interpersonal skills, with the ability to build rapport and communicate clearly with a diverse customer base.
• Sales and retail skills, including experience in meeting targets, advising on product selection, and managing point-of-sale transactions.
• Basic merchandising and organisation skills, with attention to detail in maintaining displays, stock levels, and store presentation.
• Interest in menswear, fashion, and styling, with a willingness to develop product knowledge and stay current with trends.
• Reliable, proactive, and able to work on-site full time, including weekends and peak trading periods as needed.
• Comfort using basic retail technology and systems; experience with Shopify is an advantage.
• Previous experience in retail.

Applications close Sunday 5th July.