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- Tasks: Support students with inquiries and manage administrative tasks to ensure smooth operations.
- Company: Join William College, a vibrant educational institution dedicated to student success.
- Benefits: Enjoy generous leave, pension schemes, discounts, and career development opportunities.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree required; customer service knowledge and strong communication skills are essential.
- Other info: Full-time role with a Monday to Friday schedule, located in Luton, UK.
The predicted salary is between 26000 - 29000 £ per year.
Company: William College
Job Title: Student Support Officer
Location: ON-SITE, Luton, UK
Salary: £26,000- £29,000 per annum (Depending on work experience)
Employment Type: Full-Time, Monday to Friday (9am-5pm).
Department: Student Support.
Reporting to: Student Support Coordinator & Student Support Manager.
About The Role:
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Education and Qualifications:
- Bachelor’s degree from a recognised university
Experience & Knowledge:
Essential
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student data base.
Desirable
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
William College | Student Support Officer employer: William College
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land William College | Student Support Officer
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by students in a college environment. Understanding their concerns will help you provide better support and demonstrate your empathy during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or administrative roles. Be ready to share examples of how you've successfully handled inquiries or resolved issues, as this will showcase your strong communication skills.
✨Tip Number 3
Prepare to discuss your organizational skills and how you prioritize tasks. Think of specific instances where you managed competing deadlines effectively, as this is crucial for the Student Support Officer role.
✨Tip Number 4
Research William College and its values. Being knowledgeable about the institution will not only help you tailor your responses but also show your genuine interest in contributing to their mission.
We think you need these skills to ace William College | Student Support Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Student Support Officer position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Use specific examples that demonstrate your ability to handle inquiries, maintain records, and support students effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to highlight your oral and written communication abilities. Provide examples of how you've successfully communicated with students or colleagues in past positions.
Tailor Your Application: Customize your cover letter to reflect your understanding of the Student Support Officer role at William College. Mention why you are interested in this position and how your skills align with their needs, particularly in providing exceptional customer service.
How to prepare for a job interview at William College
✨Showcase Your Customer Service Skills
As a Student Support Officer, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted students or clients, highlighting your communication skills and ability to handle inquiries effectively.
✨Demonstrate Organizational Abilities
The role requires strong organizational skills. Be ready to discuss how you prioritize tasks and manage competing deadlines. Consider sharing specific instances where your attention to detail made a difference in your previous roles.
✨Emphasize Your Empathy and Problem-Solving Skills
Understanding and addressing student concerns is crucial. Prepare to talk about situations where you demonstrated empathy and provided practical solutions to problems, showcasing your ability to connect with students on a personal level.
✨Familiarize Yourself with Data Protection Regulations
Since maintaining confidentiality and handling sensitive information is part of the job, brush up on data protection regulations relevant to educational institutions. Being knowledgeable in this area will show your commitment to professionalism and compliance.
