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- Tasks: Support students with inquiries and provide exceptional customer service.
- Company: Join William College, a vibrant educational institution in Luton, UK.
- Benefits: Enjoy 5.6 weeks of annual leave, gym discounts, and career development opportunities.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree required; customer service knowledge and strong communication skills essential.
- Other info: Full-time role with a Monday to Friday schedule, offering a competitive salary.
The predicted salary is between 26000 - 29000 £ per year.
Company: William College
Job Title: Student Support Officer
Location: ON-SITE, Luton, UK
Salary: £26,000- £29,000 per annum (Depending on work experience)
Employment Type: Full-Time, Monday to Friday (9am-5pm).
Department: Student Support.
Reporting to: Student Support Coordinator & Student Support Manager.
About The Role:
As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organizing and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Education and Qualifications:
- Bachelor’s degree from a recognised university
Experience & Knowledge:
Essential
- Knowledge in Customer Service Standards
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student data base.
Desirable
- Higher Education Experience
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Student Support Officer employer: William College
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by students in an educational setting. This will help you demonstrate empathy and understanding during your interactions, which is crucial for a Student Support Officer.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Be prepared to discuss how you've successfully managed competing deadlines and maintained accuracy in your work, as these skills are essential for this position.
✨Tip Number 3
Showcase your communication skills by practicing how you would handle common student inquiries. Being able to articulate clear and helpful responses will set you apart from other candidates.
✨Tip Number 4
Research William College and its values. Understanding the institution's mission and how the Student Support Officer role contributes to it will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative support. Emphasize your organizational skills and any experience you have in educational settings.
Craft a Strong Cover Letter: In your cover letter, express your passion for supporting students and your understanding of their needs. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with students and staff, both verbally and in writing.
Show Willingness to Learn: Mention your eagerness to learn and develop within the role. Highlight any previous experiences where you adapted to new challenges or learned new skills quickly.
How to prepare for a job interview at William College
✨Showcase Your Customer Service Skills
As a Student Support Officer, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted students or clients, highlighting your communication skills and ability to handle inquiries effectively.
✨Demonstrate Organizational Abilities
The role requires strong organizational skills. Be ready to discuss how you prioritize tasks and manage competing deadlines. Consider sharing specific instances where your attention to detail made a difference in your work.
✨Emphasize Your Empathy and Problem-Solving Skills
Understanding and addressing students' concerns is crucial. Think of examples where you demonstrated empathy and provided practical solutions to problems. This will show your ability to connect with students on a personal level.
✨Familiarize Yourself with Data Protection Regulations
Since maintaining confidentiality and handling sensitive information is part of the job, brush up on data protection regulations relevant to educational institutions. Being knowledgeable in this area will demonstrate your professionalism and readiness for the role.
