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- Tasks: Support students with queries and ensure smooth administrative operations.
- Company: Join William College, a leading educational institution in Luton.
- Benefits: Enjoy 5.6 weeks annual leave, training opportunities, and grocery discounts.
- Why this job: Make a real impact on students' lives while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree required; customer service experience preferred.
- Other info: Full-time role, Monday to Friday, with a salary of £26,000-£29,000.
The predicted salary is between 22000 - 26000 £ per year.
This range is provided by William College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Company: William College Job Title: Student Support Officer Location: ON-SITE, Luton, UK Salary: £26,000- £29,000 per annum (Depending on work experience) Employment Type: Full-Time, Monday to Friday (9am-5pm). Department: Student Support. Reporting to: Student Support Coordinator & Student Support Manager. About The Role: As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes. Responsibilities: Provide exceptional customer service to students, staff, and visitors, both in person and over the phone. Assist students with their inquiries, including admissions, course registrations, timetables, and general information. Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations. Assist in organizing and coordinating events, workshops, and student activities. Handle general administrative tasks such as photocopying, filing, and managing office supplies. Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures. Collaborate with various departments to ensure smooth communication and coordination of administrative tasks. Undertake any other administrative duties as required by the management team. Education and Qualifications: Bachelor’s degree from a recognised university Experience & Knowledge: Knowledge in Customer Service Standards Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy Highly developed oral and written communication skills Ability to work on own initiative, demonstrating a positive approach to problem solving. Willingness to learn and develop and contribute to the wider activities of Student Support and of the school. Demonstrate empathy to understand and address students’ concerns. Ability to maintain confidentiality and handle sensitive information with professionalism. Strong interpersonal skills for building rapport and trust with students. Capacity to assess situations and provide practical solutions. Ability to adapt to changing circumstances and student needs. Proficiency in using IT technology to record and search student data base. Higher Education Experience Knowledge of counselling techniques to provide emotional support. Benefits: Annual leave (5.6 weeks) + bank holidays. Company Sick Policy (from January 2025). Statutory Sick Pay (SSP) (until December 2024). Statutory maternity/paternity pays. Training and self-development opportunities. Grocery discounts Cycle to work Investing and savings opportunities Financial wellbeing education My Mind Pal (mental fitness) Seniority level Entry level Employment type Full-time Job function Administrative, Education, and Customer Service Industries Higher Education #J-18808-Ljbffr
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Student Support Officer. Understanding the day-to-day tasks, such as handling student inquiries and maintaining records, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted others in previous roles. This will highlight your ability to provide exceptional support to students and staff.
✨Tip Number 3
Network with current or former Student Support Officers if possible. They can provide insights into the role and the work culture at William College, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your adaptability by discussing situations where you've successfully managed competing deadlines or changing circumstances. This will show that you're well-prepared for the dynamic environment of student support.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Student Support Officer. Emphasise your customer service experience, organisational skills, and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of their needs. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Qualifications: In your application, clearly state your educational background, particularly your Bachelor’s degree. If you have any additional qualifications or training related to customer service or counselling techniques, be sure to include those as well.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your oral and written communication abilities. This could include experiences where you effectively resolved student queries or collaborated with teams.
How to prepare for a job interview at William College
✨Showcase Your Customer Service Skills
As a Student Support Officer, you'll be interacting with students and staff regularly. Prepare examples of how you've provided exceptional customer service in the past, highlighting your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be ready to discuss how you manage competing deadlines and maintain accuracy in your work. Consider sharing specific tools or methods you use to stay organised.
✨Emphasise Communication Skills
Strong oral and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and prepare to discuss how you've successfully communicated with diverse groups in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and empathy. Think of scenarios where you've had to address student concerns or adapt to changing circumstances, and be ready to explain your thought process and actions.
