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- Tasks: Support students with queries and ensure smooth operations in our educational institution.
- Company: Join William College, a supportive environment focused on student success.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellness programmes.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Bachelor’s degree and strong communication skills are essential.
- Other info: Great entry-level role with opportunities for growth in higher education.
The predicted salary is between 28000 - 33000 £ per year.
This range is provided by William College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: ON-SITE, London, UK
Salary: £28,000‑£33,000 per annum (Depending on Experience)
Employment Type: Full‑Time, Monday to Friday (9am‑5pm)
Department: Student Support
Reporting to: Student Support Coordinator & Student Support Manager
About The Role: As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
- Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Assist in organising and coordinating events, workshops, and student activities.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
Education and Qualifications:
- Bachelor’s degree from a recognised university.
Experience & Knowledge:
- Knowledge in Customer Service Standards.
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy.
- Highly developed oral and written communication skills.
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Demonstrate empathy to understand and address students’ concerns.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Strong interpersonal skills for building rapport and trust with students.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student database.
- Higher Education Experience.
- Knowledge of counselling techniques to provide emotional support.
Benefits:
- Annual leave (7.2 weeks).
- Company Sick Policy.
- Statutory maternity/paternity pays.
- Training and self‑development opportunities.
- Grocery discounts.
- Cycle to work.
- Investing and savings opportunities.
- Financial wellbeing education.
- My Mind Pal (mental fitness).
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative, Education, and Customer Service
Industries: Higher Education
Student Support Officer in Leeds employer: William College
Contact Detail:
William College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on William College. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and student support. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a Student Support Officer, communication and empathy are key. During your interview, share specific examples of how you've helped others in the past. This will demonstrate your ability to connect with students and handle their concerns effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Student Support Officer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student Support Officer role. Highlight your relevant experience and skills, especially in customer service and administration. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your background makes you a great fit for us. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with students and staff, make sure to demonstrate your strong communication skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at William College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Officer. Familiarise yourself with the key tasks like providing customer service, maintaining student records, and assisting with admissions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication abilities, prepare to discuss examples where you've effectively communicated with students or colleagues. Think about times when you resolved issues or provided support, and be ready to share these experiences during the interview.
✨Demonstrate Empathy and Problem-Solving
The ability to empathise with students is crucial. Prepare to discuss how you've handled sensitive situations in the past. Highlight your problem-solving skills by sharing specific examples where you assessed a situation and provided practical solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice responses to questions like how you would assist a distressed student or manage competing deadlines. This will help you think on your feet and show your adaptability.
