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For Companies At a Glance
- Tasks: Manage incidents and service requests, troubleshoot IT issues, and support new starters.
- Company: Join a leading global insurer known for its commitment to diversity and inclusion.
- Benefits: Enjoy a six-month contract with potential hybrid working options and a supportive work culture.
- Why this job: Gain hands-on experience in IT support while contributing to a diverse and inclusive environment.
- Qualifications: No specific qualifications required; just bring your troubleshooting skills and enthusiasm!
- Other info: On-site role with a chance to make a real impact in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading global insurer, is seeking a Service Support Analyst to take full ownership of incidents and service requests, ensuring they are managed in line with established policies and procedures.
Experience required:
- Incident logging and queue management
- 1st/2nd line troubleshooting of hardware and IT issues
- Equipment swaps (e.g., Wyse terminals, monitors)
- Setup and support of mobile devices (iPhones, laptops, Surface Pros)
- User permissions management via Active Directory
- Delivering new starter inductions
- Creating and maintaining user and service desk documentation
This is a six-month fixed-term contract, based on-site five days a week, with some potential for hybrid working. If you feel you have the right skill set to take on this fantastic opportunity, please apply. Successful candidates will be contacted within 2 working days.
The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website.
William Alexander Diversity & Inclusion Policy actively promotes the principles of equality, diversity, and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities.
Service Support Analyst - FTC employer: William Alexander Recruitment Ltd
Contact Detail:
William Alexander Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Analyst - FTC
✨Tip Number 1
Familiarise yourself with Active Directory and its functionalities. Understanding user permissions management and how to troubleshoot common issues will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and IT issues. Be prepared to discuss specific examples of problems you've solved in the past, as this will demonstrate your hands-on experience.
✨Tip Number 3
Showcase your ability to manage incidents and service requests effectively. Think of ways you can illustrate your experience with incident logging and queue management during your discussions.
✨Tip Number 4
Prepare to talk about your experience with mobile device setup and support. Highlight any relevant experience with devices like iPhones and Surface Pros, as this is a key part of the role.
We think you need these skills to ace Service Support Analyst - FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Support Analyst position. Tailor your application to highlight your relevant experience in incident logging, troubleshooting, and user permissions management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Active Directory, hardware troubleshooting, and mobile device support. Use specific examples to demonstrate how you've successfully managed similar tasks in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your understanding of the company's commitment to diversity and inclusion, and how you can contribute to that culture.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Support Analyst.
How to prepare for a job interview at William Alexander Recruitment Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Service Support Analyst does, especially in relation to Active Directory and troubleshooting. Familiarise yourself with common issues and solutions related to hardware and IT support.
✨Showcase Your Experience
Be prepared to discuss your previous experience with incident logging, queue management, and 1st/2nd line troubleshooting. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
✨Prepare for Technical Questions
Expect technical questions related to user permissions management and equipment swaps. Brush up on your knowledge of mobile device setup and support, as well as any relevant software or tools you’ve used.
✨Emphasise Communication Skills
As a Service Support Analyst, communication is key. Be ready to explain how you would deliver new starter inductions and create user documentation. Highlight your ability to communicate effectively with both technical and non-technical users.
