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- Tasks: Lead digital service management and implement processes in a fast-paced environment.
- Company: Join a global specialist insurance broker undergoing major digital transformation.
- Benefits: Enjoy hybrid working, competitive salary, and a bonus of 15-20%.
- Why this job: Be part of a dynamic team shaping the future of digital services in insurance.
- Qualifications: Experience in ITIL/ITSM processes and digital service management is essential.
- Other info: Diversity is valued; unique contributions are welcomed.
The predicted salary is between 64000 - 96000 £ per year.
Our client, a Global Specialist Insurance broker, is looking for a Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment and implement service management processes from the ground up.
You'll be great for this role if:
- You have hands-on experience building or managing ITIL/ITSM processes in digital or SaaS environments.
- You've worked in digital service management, ideally in insurance, broking, or InsurTech environments.
- You enjoy getting hands-on-resolving client and admin issues, helping onboarding teams, and working across PMO and client support.
- You've managed vendor relationships, including defining KPIs and overseeing ticket resolution.
- You can manage enhancement requests and feed them into agile product backlogs.
- You've worked solo or in lean teams and are comfortable leading both the design and delivery of service functions.
- You have knowledge of Agile, Scrum, or Product Ownership frameworks.
This is a permanent opportunity paying £80,000 - £120,000 + bonus (15-20%). The role offers hybrid working, with 3 days per week in a London office.
We know that the most successful teams have a diversity of background, experience and approach. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs.
Digital Service Manager employer: William Alexander Recruitment Ltd
Contact Detail:
William Alexander Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Manager
✨Tip Number 1
Familiarise yourself with ITIL and ITSM processes, especially in the context of digital or SaaS environments. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and InsurTech sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Digital Service Manager position.
✨Tip Number 3
Showcase your hands-on experience by preparing examples of how you've resolved client issues or improved service management processes in previous roles. Be ready to discuss these scenarios during any informal chats or interviews.
✨Tip Number 4
Brush up on Agile and Scrum methodologies, as well as your ability to manage vendor relationships. Being able to speak confidently about these topics will set you apart from other candidates and show that you're well-prepared for the role.
We think you need these skills to ace Digital Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with ITIL/ITSM processes, especially in digital or SaaS environments. Emphasise any relevant roles in digital service management, particularly within insurance or InsurTech.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your experience aligns with the responsibilities mentioned in the job description. Mention specific examples of how you've resolved client issues or managed vendor relationships.
Showcase Relevant Skills: Clearly outline your knowledge of Agile, Scrum, or Product Ownership frameworks in your application. Provide examples of how you've applied these methodologies in previous roles to enhance service functions.
Highlight Team Collaboration: Since the role involves working across PMO and client support, include examples of your experience in collaborative environments. Discuss how you've successfully led design and delivery of service functions, whether solo or in lean teams.
How to prepare for a job interview at William Alexander Recruitment Ltd
✨Showcase Your ITIL/ITSM Experience
Be prepared to discuss your hands-on experience with ITIL or ITSM processes. Highlight specific examples from your previous roles, especially in digital or SaaS environments, to demonstrate your expertise and how it can benefit the company.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving client and admin issues, come equipped with examples of challenges you've faced in the past and how you successfully addressed them. This will show your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Agile Methodologies
As knowledge of Agile, Scrum, or Product Ownership frameworks is essential, make sure you understand these concepts well. Be ready to discuss how you've applied them in your previous roles and how they can be integrated into the company's service management processes.
✨Prepare for Vendor Management Questions
Since managing vendor relationships is a key part of the role, think about your experiences in defining KPIs and overseeing ticket resolution. Prepare to share specific instances where you successfully managed vendor relationships and the outcomes of those interactions.
