At a Glance
- Tasks: Adapt and create engaging content for healthcare professionals and patients.
- Company: Join Novartis, a leader in customer experience and engagement.
- Benefits: Hybrid work model, competitive pay, and impactful work.
- Other info: Opportunity to work with a passionate team in a dynamic environment.
- Why this job: Make a difference in healthcare while honing your project management skills.
- Qualifications: Experience in brand management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is a temporary contractor opportunity at Novartis. Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life! This role is offered through Magnit Global, who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives.
Position Purpose
Novartis’ ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy & Design team) based on a clear input coming from CX. Engagement & Channels team members will work with countries on Engagement Plan per brand. The Content Adaptation Manager will also be in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, ensuring briefs are received, uploaded to Fuse, and managed with a clear understanding of the localization ask.
Major Accountabilities
- Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan, then collaborate with Agency on creative adaptation of centrally delivered assets – this may include existing content adaptation or creation of channel‑specific content from scratch based on Cx Strategy & Design Master Asset story.
- Brief Content Hub Production Team on content production and manage rounds of changes with Asset Owner.
- Support adaptation of market content to local label requirements to ensure content is compliant and ready for execution in markets.
- Support content‑tracking management and demand‑forecasting and prioritization process with Content Hub to ensure timely executions.
- Collaborate with Content Hub and Cx Activation Director to agree on engagement‑plan delivery via localization.
Desirable Requirements
- Firm understanding of the regulatory environment in marketing to HCPs.
- Demonstrated strong skills in oral and written communication and project management.
- Highly collaborative, ability to interact and partner with agencies of choice.
Competencies
- Able to manage multiple and complex processes simultaneously.
- Embraces a collaborative approach; thrives working closely with stakeholders to address their needs and deliver on time.
- Manages complexity, tasks, and interdependencies within timelines.
- Well organized and proactive to ensure progress according to plan.
Must Haves
- Experience as brand manager in pharmaceutical company.
- Firm understanding of the regulatory environment in marketing promotional content to HCPs.
- Demonstrated strong skills in oral and written communication and project management.
- Highly collaborative, ability to interact and partner with agencies of choice.
- Must have Spanish native language.
- Fluent in English.
Payroll Inside IR35. Workload 7 hours per day. Role type Hybrid. Required start date July 2026. Contract 12 months.
EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accommodation
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit.
Content Adaptation Manager (Spanish Speaker) in London employer: WillHire
At Novartis, we are committed to making a meaningful impact on human life, and as a Content Adaptation Manager, you will be part of a dynamic team that values innovation and collaboration. Our work culture fosters creativity and inclusivity, providing opportunities for professional growth while ensuring that every contribution is recognised. Located in a vibrant environment, this role offers the chance to engage with diverse stakeholders and make a difference in the healthcare landscape.
