At a Glance
- Tasks: Be the face of Willerby, managing customer warranty issues and ensuring top-notch service.
- Company: Join the UK's largest manufacturer of holiday homes with a rich legacy.
- Benefits: Enjoy competitive pay, life assurance, pension, and family benefits.
- Other info: Gain valuable experience in a supportive team with opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while travelling across beautiful park sites.
- Qualifications: Strong interpersonal skills, a clean driving licence, and a passion for quality service.
Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.
In our seventy-fifth year, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.
We have a vacancy for Customer Care Engineer, a role that is integral to the service we provide to our customers once our units become holiday homes across the country.
A little more about the role
As Customer Care Engineer, you will become the face of Willerby when dealing with warranty services that have arisen for our valued customers. You will provide a timely service that is second to none, ensuring the ethos of responsibility is maintained after our units have left the site in Hull. Given the nature of the role, travelling to various park sites across the country is essential and you will ensure that service work is completed to a high standard.
Key responsibilities
- Represent the business at all levels, liaising with clients, customers and dealers in a professional manner
- Manage customer warranty issues and complete all service work to the Company’s expected quality standard
- Maintain a high level of service to all our customers using the ethos “our customer, our responsibility”
- Support the wider Customer Service team with knowledge of products as necessary
- Ensure workload is prioritised regularly so customer issues can be remedied at the earliest opportunity
- Ensure that off-site Health & Safety risk assessments are completed, and off-site park rules and procedures are followed
Job requirements
About You: Given the nature of the role, you will need to be able to plan and project manage all aspects of service rectification. You will be regularly communicating with internal stakeholders and external customers so you will need outstanding interpersonal skills. A driving licence (preferably clean) is an essential requirement alongside a good logistical knowledge of the UK and Europe. Ideally, you will also have a good understanding of our product, from parts to the finished goods, though training will be provided.
What we can offer you
- Competitive hourly rate
- Life assurance
- Company pension
- A host of other benefits available to you and family members throughout the year
Customer Care Engineer in Hull employer: Willerby
Willerby is an exceptional employer, renowned for its commitment to quality and customer satisfaction in the holiday home industry. Located in Hull, our vibrant work culture fosters collaboration and innovation, while offering competitive benefits and opportunities for professional growth. As a Customer Care Engineer, you will play a vital role in maintaining our legacy of excellence, supported by a dedicated team and comprehensive training to ensure your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Engineer in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Willerby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Willerby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Willerby:Your cover letter is your chance to shine! Tell us why you want to work at Willerby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Willerby!
How to prepare for a job interview at Willerby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
