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- Tasks: Be the friendly face of customer care, resolving queries and ensuring satisfaction.
- Company: Join Willerby, the UK's largest manufacturer of holiday homes with a rich legacy.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and health scheme options.
- Other info: Flexible working with a trial 4-day week and opportunities for growth.
- Why this job: Make a real difference by helping customers enjoy their holiday homes.
- Qualifications: Great communication skills and a passion for customer service; experience is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product. With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.
We’re looking for a customer focused professional to join us in this integral role. You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.
Key responsibilities include:
- Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders
- Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries
- Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs
- Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications
- Manage individual workload while escalating issues when necessary
- Effectively obtain, analyse, record and store relevant information
- Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions
- Ensure the quality of the service provided is of the highest importance
About You
- Great communication skills
- The ability to build rapport with the customer base, establishing and maintaining good working relationships
- A flexible approach to changing priorities and problem solving
We’re ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry. However, this isn’t essential as we can train an enthusiastic candidate with the right attitude.
What Willerby can offer you:
You can expect a competitive salary, life assurance, the equivalent 25 days annual leave in addition to public holidays, service days and holiday purchase scheme and a 6% employer contribution pension. You’ll also get the option to join a Private Health Scheme. We are currently trialling a 4 day compressed week (Monday - Thursday). This trial is due to be reviewed at the end of August 2025.
Customer Care Coordinator in Hull employer: Willerby
Contact Detail:
Willerby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Hull
✨Tip Number 1
Get to know Willerby inside out! Research their products and values so you can chat confidently about how you can contribute to their customer care goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more comfortable and prepared to handle any queries that come your way.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what it takes to succeed in the Customer Care Coordinator role. Plus, they might even give you a heads-up on the interview process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Willerby and ready to embrace their commitment to quality and customer care.
We think you need these skills to ace Customer Care Coordinator in Hull
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've built rapport and resolved issues in the past, so share specific examples that showcase your skills!
Know Our Products: Do a bit of homework on Willerby and our holiday homes. Understanding our builds and services will not only impress us but also help you tailor your application to show how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Willerby
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Willerby’s products and services. Familiarise yourself with their holiday homes and lodges, as well as any common warranty issues. This will help you answer technical queries confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is all about customer care, practice your communication skills. Think of examples where you've successfully resolved customer issues or built rapport with clients. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your problem-solving abilities. Willerby values flexibility and quick thinking, so think of times when you've had to adapt to changing priorities or tackle unexpected challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.