At a Glance
- Tasks: Be the friendly face of customer care, resolving queries and ensuring satisfaction.
- Company: Join Willerby, the UK's largest manufacturer of holiday homes with a rich legacy.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and health scheme options.
- Other info: Flexible working with a trial 4-day week and opportunities for growth.
- Why this job: Make a real difference by helping customers enjoy their holiday homes.
- Qualifications: Great communication skills and a passion for customer service; experience is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product. With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.
We’re looking for a customer focused professional to join us in this integral role. You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolutions are achieved.
Key responsibilities include:
- Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders
- Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries
- Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs
- Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications
- Manage individual workload while escalating issues when necessary
- Effectively obtain, analyse, record and store relevant information
- Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions
- Ensure the quality of the service provided is of the highest importance
About You
- Great communication skills
- The ability to build rapport with the customer base, establishing and maintaining good working relationships
- A flexible approach to changing priorities and problem solving
We’re ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry. However, this isn’t essential as we can train an enthusiastic candidate with the right attitude.
What Willerby can offer you:
You can expect a competitive salary, life assurance, the equivalent 25 days annual leave in addition to public holidays, service days and holiday purchase scheme and a 6% employer contribution pension. You’ll also get the option to join a Private Health Scheme. We are currently trialling a 4 day compressed week (Monday - Thursday). This trial is due to be reviewed at the end of August 2025.
Customer Care Coordinator in Hull employer: Willerby
Willerby is an exceptional employer, renowned for its commitment to quality and customer satisfaction in the holiday home industry. Located in Hull, our vibrant work culture fosters collaboration and innovation, while offering competitive benefits and opportunities for professional growth. As a Customer Care Engineer, you will play a vital role in maintaining our legacy of excellence, supported by a dedicated team and comprehensive training to ensure your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Willerby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Willerby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Willerby:Your cover letter is your chance to shine! Tell us why you want to work at Willerby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Willerby!
How to prepare for a job interview at Willerby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
