Repairs & Renovations Coordinator

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product. For over 80 years, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We are looking for a highly organised and proactive Repairs and Renovations Coordinator to join our growing Commercial function. As a key member of this newly established and high-focus area of the business, you will play a critical role in supporting the Repairs and Renovations Manager. This position requires strong collaboration with our Customer Care team to ensure our repairs and renovations services are delivered efficiently and to a high standard.

Key responsibilities

• Customer & Order Management: Handle incoming requests for spare parts and service jobs, providing accurate quotes and processing orders in a timely manner.
• Supply Chain Coordination: Manage the ordering of parts required to fulfill jobs and proactively liaise with suppliers and internal supply functions to ensure timely delivery.
• Operational Planning: Coordinate with the Customer Care Stores team to arrange the efficient dispatch of parts only orders. Ensure all service jobs are planned, scheduled, and tracked effectively to meet deadlines.
• Cross-Functional Collaboration: Work closely with the Customer Care team, fostering strong internal relationships to streamline workflows and improve service delivery.
• Data & System Utilisation: Navigate and manage data across numerous internal systems, maintaining accurate records for all ongoing jobs and customer interactions.

Key Skills & Requirements

• Organisational Excellence: Ability to manage multiple tasks simultaneously, ensuring timelines are met and nothing is missed.
• Communication: Exceptional stakeholder management skills, with the ability to communicate clearly and professionally with both internal team members and external suppliers.
• Problem-Solving: A proactive mindset, capable of identifying potential issues with supply or scheduling and finding creative solutions to keep jobs on track.
• Technical Proficiency: Comfortable working across multiple software systems, with a high degree of accuracy in processing data.
• Collaborative Mindset: A team player who thrives in a fast-paced environment and is eager to support the growth of a new business function.

Ideally, you will have customer care experience from a similar industry, though this is not essential as we are able to provide training for the candidate with the right attitude and enthusiasm.

What we can offer you

• Competitive salary and equivalent 25 days annual leave in addition to public holidays
• 4 day compressed working week (Mon to Thu)
• Life assurance
• 6% employer contribution pension
• Private health cover
• Free benefits available to you and family members