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- Tasks: Deliver top-notch aftercare service and manage customer warranty issues.
- Company: Join Willerby, the UK's largest manufacturer of holiday homes with a rich legacy.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team creating beautiful homes and making customers happy.
- Qualifications: Experience in manufacturing, joinery skills, and excellent interpersonal abilities.
- Other info: Dynamic role with a focus on quality and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product. With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.
A vacancy has arisen for a Customer Care Engineer at Main Site. To deliver a professional aftercare service to all our customers and work with the company quality standard.
Key responsibilities- Represent the business at all levels, liaising with clients, customers and dealers in a professional manner
- Manage customer warranty issues and complete all service work to the Company’s expected quality standard
- Maintain a high level of service to all our customers using the ethos “our customer, our responsibility”
- Support the wider Customer Service team with knowledge of products as necessary
- Ensure workload is prioritised regularly so customer issues can be remedied at the earliest opportunity
- Ensure that off-site Health & Safety risk assessments are completed, and off-site park rules and procedures are followed
- Experience of the same/similar manufacturing process
- Qualification in joinery/woodwork
- High Level of product knowledge
- Clean driving license
- High level of logistical knowledge within the UK and Europe
- Excellent interpersonal skills
- Ability to self-manage and be proactive
- Good project management on all aspects of service rectification
- Driven and confident individual
- Energetic and enthusiastic
- Good all-round knowledge of procedures
- Confident to multi-task on a finished product
- Excellent eye for detail
- Good Level of IT
- Ability to feedback into the business in a professional manner
- Ability to produce technical and written reports
Customer Care Engineer employer: Willerby Ltd.
Contact Detail:
Willerby Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Engineer
✨Tip Number 1
Get to know the company inside out! Research Willerby’s history, values, and products. This will not only help you in interviews but also show your genuine interest in being part of their legacy.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and technical skills. Use the STAR method to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Care Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-notch customer service and quality products. Share any relevant experiences that highlight your dedication to detail and customer satisfaction.
Tailor Your CV: Make sure your CV is tailored specifically for the Customer Care Engineer position. Highlight your experience in manufacturing processes, product knowledge, and any qualifications in joinery or woodwork. We love seeing how your skills align with our needs!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. Use clear language and avoid jargon, but don’t be afraid to let your personality come through. We’re looking for someone who can represent us well while connecting with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Willerby!
How to prepare for a job interview at Willerby Ltd.
✨Know Your Product Inside Out
As a Customer Care Engineer, you'll need to demonstrate a solid understanding of the products. Make sure you research Willerby's holiday homes and lodges thoroughly. Familiarise yourself with their features, benefits, and any common issues customers might face.
✨Showcase Your Interpersonal Skills
This role requires excellent communication with clients and customers. Prepare examples from your past experiences where you've successfully resolved customer issues or worked collaboratively with a team. Highlight your ability to maintain professionalism under pressure.
✨Prioritisation is Key
The job involves managing multiple customer warranty issues. Be ready to discuss how you prioritise tasks effectively. You could share a time when you had to juggle several responsibilities and how you ensured timely resolutions.
✨Health & Safety Awareness
Since the role includes off-site work, it's crucial to show your understanding of Health & Safety regulations. Brush up on relevant procedures and be prepared to discuss how you would ensure compliance while delivering excellent service.
