At a Glance
- Tasks: Be the friendly face of customer care, resolving queries and ensuring satisfaction.
- Company: Join Willerby, the UK's largest manufacturer of holiday homes with a rich legacy.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a private health scheme.
- Other info: Flexible training available for enthusiastic candidates ready to learn.
- Why this job: Make a real difference by helping customers enjoy their holiday homes.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27900 - 34100 £ per year.
Willerby - it’s our name and is a core component of who we are.
We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today.
Our goal has always been and always will be dedication to detail and creating a quality product.
With 80 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges.
We love designing practical and beautiful homes for parks not only in the UK but also across the world.
We’re looking for a customer focused professional to join us in this integral role.
You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolution s are achieved.
Key responsibilities include
- Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders
- Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries
- Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs
- Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications
- Manage individual workload while escalating issues when necessary
- Effectively obtain, analyse, record and store relevant information
- Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions
- Ensure the quality of the service provided is of the highest importance
About You
- Great communication skills
- The ability to build rapport with the customer base, establishing and maintaining good working relationships
- A flexible approach to changing priorities and problem solving
We're ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry.
However, this isn't essential as we can train an enthusiastic candidate with the right attitude.
- What Willerby Can Offer You
- 25 days annual leave in addition to bank holidays per year.
- You can expect a competitive salary, life assurance,, long service days, a holiday purchase scheme and a 6% employer contribution pension.
- You’ll also get the option to join a Private Health Scheme.
- #J-18808-Ljbffr
Customer Care Coordinator employer: Willerby Ltd.
Willerby is an exceptional employer, offering a vibrant work culture that values dedication and quality in every aspect of our operations. As a Customer Care Engineer, you will not only play a crucial role in maintaining our high standards of customer service but also benefit from competitive pay, life assurance, and a company pension, all while working in a supportive environment that encourages personal and professional growth. Located in Hull, you'll be part of a proud legacy as we continue to lead the UK holiday home manufacturing industry, ensuring your contributions are recognised and valued.
