Customer Care Coordinator

Customer Care Coordinator

Kingston upon Hull Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the go-to person for customer queries and warranty issues.
  • Company: Join Willerby, the UK's largest holiday home manufacturer with 75 years of experience.
  • Benefits: Enjoy a competitive salary, 25 days leave, life assurance, and a 4-day work week trial.
  • Why this job: Make a real impact by helping customers while working in a supportive and dynamic environment.
  • Qualifications: Great communication skills; customer care experience preferred but not essential.
  • Other info: Flexible approach to problem-solving is key; training provided for enthusiastic candidates.

The predicted salary is between 28800 - 43200 £ per year.

Willerby – it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

With over 75 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We’re looking for a customer focused professional to join us in this integral role.

You will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolution s are achieved.

Key responsibilities include:

• Provide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders

• Develop a good working knowledge of our builds and services to aid effective resolutions on technical queries

• Accurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs

• Understand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications

• Manage individual workload while escalating issues when necessary

• Effectively obtain, analyse, record and store relevant information

• Collaborate with internal departments and external suppliers in the ordering of parts for swift resolutions

• Ensure the quality of the service provided is of the highest importance

About You

• Great communication skills

• The ability to build rapport with the customer base, establishing and maintaining good working relationships

• A flexible approach to changing priorities and problem solving

We\’re ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry. However, this isn\’t essential as we can train an enthusiastic candidate with the right attitude.

What Willerby can offer you

You can expect a competitive salary, life assurance, the equivalent 25 days annual leave in addition to public holidays, service days and holiday purchase scheme and a 6% employer contribution pension.

You’ll also get the option to join a Private Health Scheme.

We are currently trial a 4 day compressed week (Monday – Thursday). This trial is due to be reviewed at the end of August 2025.

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Customer Care Coordinator employer: Willerby Ltd.

Willerby is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive benefits including a 4-day compressed work week, generous annual leave, and opportunities for personal growth, we foster a collaborative environment where your contributions truly matter. Join us in Hull, where you can be part of a legacy of quality craftsmanship and customer care in the holiday home industry.
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Contact Detail:

Willerby Ltd. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Care Coordinator

✨Tip Number 1

Familiarise yourself with Willerby's products and services. Understanding the specifics of their holiday homes and lodges will not only help you answer technical queries but also demonstrate your genuine interest in the company during any discussions.

✨Tip Number 2

Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle customer inquiries or complaints can prepare you for the real-life situations you'll face as a Customer Care Coordinator.

✨Tip Number 3

Network with current or former employees of Willerby, if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a good impression.

✨Tip Number 4

Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues, as this will highlight your ability to manage customer care effectively.

We think you need these skills to ace Customer Care Coordinator

Excellent Communication Skills
Customer Relationship Management
Problem-Solving Skills
Attention to Detail
Technical Knowledge of Products
Time Management
Data Entry and Management
Collaboration Skills
Adaptability to Changing Priorities
Ability to Work Under Pressure
Conflict Resolution
Organisational Skills
Empathy and Understanding

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Coordinator at Willerby. Familiarise yourself with their products and services to demonstrate your knowledge in your application.

Tailor Your CV: Highlight any relevant customer care experience, especially if it relates to the caravan or holiday home industry. Use specific examples that showcase your communication skills and ability to resolve issues effectively.

Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your ability to build rapport with customers and manage workloads efficiently.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role.

How to prepare for a job interview at Willerby Ltd.

✨Know the Company Inside Out

Before your interview, take some time to research Willerby. Understand their history, values, and products. Being able to discuss their legacy and commitment to quality will show your genuine interest in the role.

✨Demonstrate Your Communication Skills

As a Customer Care Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues. This will highlight your ability to build rapport and maintain relationships.

✨Familiarise Yourself with Technical Aspects

While you may not need to be an expert, having a basic understanding of the builds and services offered by Willerby can set you apart. Brush up on any technical terms or processes related to holiday homes and lodges.

✨Show Flexibility and Problem-Solving Skills

Willerby values a flexible approach to changing priorities. Be ready to discuss situations where you've had to adapt quickly or solve problems creatively. This will demonstrate that you're prepared for the dynamic nature of the role.

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