At a Glance
- Tasks: Support daily operations, engage with supporters, and organise stock in a busy warehouse.
- Company: Join Willen Hospice, a leading charity providing specialist palliative care.
- Benefits: Enjoy 35 days holiday, pension scheme, and discounts with Blue Light Card.
- Other info: Be part of a passionate team dedicated to an amazing cause.
- Why this job: Make a real difference while working in a supportive and caring environment.
- Qualifications: Friendly, organised, and physically fit; previous experience in retail or customer service is a plus.
The predicted salary is between 12.76 - 12.76 £ per hour.
Salary: £23,233.31 per annum for 35 hours per week (£12.76 per hour)
Location: Kiln Farm, Milton Keynes
Closing Date: 29 July 2026
About the role
Re-use, recycle and raise funds for an amazing cause.
Are you a friendly, organised, and hardworking individual? Do you enjoy working as part of a team, offering great customer service and making sure everything is in the right place? We are looking for a Warehouse Customer Assistant to join our passionate team based at our busy Distribution Centre at Kiln Farm. In this role, you will be the warm welcome at the heart of our operations, as you greet our supporters, assist with donations, organise stock and help with unloading deliveries.
What you’ll do:
- Support Daily Operations: Work alongside the warehouse team to move, organise and allocate stock for distribution.
- Supporter Engagement: Greet and assist supporters dropping off donations with a welcoming and courteous service.
- Gift Aid Promotion: Maximise income by encouraging donors to sign up for Gift Aid, completing paperwork, and adding Gift Aid labels to relevant stock (full training will be given).
- Loading & Unloading: Assist with the safe collection and delivery of donated goods, working safely and in compliance with Health and Safety guidelines.
- Furniture Storage & Stock Rotation: Help with the storage and rotation of stock to ensure the warehouse remains well-organised and functional.
- Collaborate with the Team: Work closely with the Team Leaders and volunteers to ensure the smooth running of operations.
- Maintain Cleanliness: Help keep the warehouse clean, tidy, and well-organised.
- Compliance: Follow all organisational policies, procedures, and legal requirements, including Health & Safety regulations.
We’re looking for someone who is:
- Friendly and enjoys engaging with the public
- Well organised, proactive and hardworking
- Team minded, with a flexible attitude and a willingness to help out wherever needed
- Passionate about supporting our charity and maximising income for a great cause
- Physically fit and able to carry out frequent manual handling throughout the day
- Aware of Health & Safety considerations in a warehouse environment
- Able to use basic IT skills for processing stock
- Previous warehouse, retail or customer service experience would be helpful
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high-street and online shops, to ensure our care stays free of charge.
In return for your skills you can expect:
- A role with purpose – be part of a team delivering outstanding palliative care.
- Supportive and caring environment – work with passionate colleagues.
- Great benefits package – including 35 days’ holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
- Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
Please note that this advert may close early if a high number of applications are received. We therefore encourage early submission of your application. This appointment is subject to a Basic Disclosure and Barring Service check.
Warehouse Customer Assistant employer: Willen Hospice
Join Willen Hospice as a Shop Manager in Wolverton, where you can lead a brand-new charity shop and make a meaningful impact in your community. We offer a supportive work culture that values your retail expertise and passion for purpose, alongside opportunities for personal growth and development. With a focus on teamwork and community engagement, you'll be at the forefront of creating a vibrant shopping experience while helping to fund vital palliative care services.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Customer Assistant
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to Willen Hospice. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at Willen Hospice. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Warehouse Customer Assistant
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at Willen Hospice.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at Willen Hospice.
How to prepare for a job interview at Willen Hospice
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
