At a Glance
- Tasks: Lead a vibrant team, manage shop operations, and drive sales for a local charity.
- Company: Join Willen Hospice, a leading charity providing vital care in Milton Keynes.
- Benefits: Enjoy 35 days holiday, pension scheme, and discounts with Blue Light Card.
- Other info: Dynamic environment with opportunities for professional growth and community engagement.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 27496 - 27496 £ per year.
Salary: £27,496.65 per annum, depending on experience
Location: Brooklands, Milton Keynes
Closing Date: 29 July 2026
About the role
Lead, Inspire & Make a Difference! Are you passionate about retail and ready to take on a new challenge that makes a real difference in your community? We’re looking for an enthusiastic and driven Shop Manager to lead the way in our Brooklands shop. This is an exciting opportunity to bring your ideas to life and lead a vibrant team of volunteers. With your retail expertise and passion for purpose, you’ll be at the heart of a successful shop that supports our mission, drives sales, and is a valued part of the local community. If you’re ready to make your mark and lead an exciting new venture – we’d love to hear from you!
Responsibilities
- Running the shop efficiently and profitably, maximising sales, Gift Aid, and round‑up donations
- Managing visual merchandising, stock rotation, and product display to the highest standards
- Overseeing the effective sorting, pricing, and presentation of donated goods
- Leading and inspiring a team including an Assistant Manager, a Sales Assistant, and a team of volunteers
- Organising staff and volunteer rotas to ensure adequate cover, including on weekends
- Providing excellent customer service and handling queries or complaints professionally
- Monitoring financial performance, managing shop expenses, and ensuring compliance with audit and cash handling processes
- Ensuring full compliance with health and safety, safeguarding, GDPR, and equality policies
- Acting as an ambassador for the charity in the local community and supporting fundraising events
Qualifications
- Retail management experience (charity retail experience is a bonus, but not essential)
- Strong commercial acumen with proven track record of delivering financial targets
- Strong leadership skills with the ability to motivate and support staff and volunteers
- A customer‑focused approach with a friendly and professional manner
- Experience handling cash, banking, and financial reporting
- Excellent organisational skills and attention to detail
- Ability to work flexibly, including weekends, and to provide occasional cover in other shop locations
- A passion for the charity sector and supporting local communities
About the organization
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round‑the‑clock, expert care to local patients with a life‑limiting illness, both in their own homes and in our In‑Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Benefits
- The chance to make a real impact in your community
- A supportive team and collaborative working environment
- Great benefits package – including 35 days’ holiday (inclusive of Bank Holidays), contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
- Blue Light Card discounts (with membership), and an Employee Assistance Programme.
This appointment is subject to an Enhanced Disclosure and Barring Service check. If sufficient applications are received, we may close the vacancy in advance of the advertised date. Please apply early.
Shop Manager: Brooklands MK10 employer: Willen Hospice
Join Willen Hospice as a Shop Manager in Wolverton, where you can lead a brand-new charity shop and make a meaningful impact in your community. We offer a supportive work culture that values your retail expertise and passion for purpose, alongside opportunities for personal growth and development. With a focus on teamwork and community engagement, you'll be at the forefront of creating a vibrant shopping experience while helping to fund vital palliative care services.
