Online Retail Assistant – Kiln Farm in Milton Keynes

Salary: £24,892.83 per annum, depending on experience

Hours: 37.5 hours per week, 5 days on a flexible rota including weekends

Location: Kiln Farm, Milton Keynes

Closing Date: 06 April 2026

About the role

Lead, Inspire & Make a Difference! Are you passionate about retail and looking for a role where you can give back to the community? We’re looking for an Online Retail Assistant to support the wider Online Retail Team in the day‑to‑day running of our online shops. This is a fantastic opportunity for someone with retail experience, a keen eye for detail and wants to help raise vital funds for a good cause.

Responsibilities

• Assist the Online Retail Team to assess incoming goods carefully to ensure they meet quality, condition and safety standards.
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well‑presented warehouse space.
• Ensuring a high standard of customer service at all times.
• Ensuring all hospice Health and Safety policies are complied with at all times.
• Promoting the charity’s values and fundraising initiatives in the local community.

Requirements

• Experience in a retail environment, ideally with experience of online selling platforms.
• Friendly and approachable with great customer service and communication skills.
• Organised and confident handling stock.
• A team player who thrives in a fast‑paced, varied environment.
• A commitment to the values and mission of the charity sector.
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops.

Who we are

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round‑the‑clock, expert care to local patients with a life‑limiting illness, both in their own homes and in our In‑Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

In return for your skills you can expect

• The chance to make a real impact in your community.
• A supportive team and collaborative working environment.
• Great benefits package – including 35 days’ holiday, inclusive of Bank Holidays, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – Blue Light Card discounts (with membership), and an Employee Assistance Programme.

This appointment is subject to a Basic Disclosure and Barring Service check.

Right to Work: All candidates must have the right to work in the UK. Please note, we are unable to sponsor work permits or visas.

For more information and to apply please visit: www.willen-hospice.org.uk/careers

Please apply early. If sufficient applications are received, the role may be closed earlier than the advertised date.

Interviewing: 09/10 April 2026 – TBC