Assistant Shop Manager – Kiln Farm Furniture Store in Milton Keynes

Salary: £25,515.15 per annum pro rata (actual salary £15,309.09 per annum)

Location: Kiln Farm Furniture Store MK11 3HA

Closing Date: 12 noon on 22 June 2026

About the role

Are you passionate about retail and ready for a fresh challenge where you can make a real difference in the community? Do you have an eye for furniture finds? An exciting opportunity has arisen for an Assistant Shop Manager to join our retail team, supporting the Shop Manager in the daily operation of our vibrant and welcoming furniture charity shop and inspiring volunteers and customers alike.

What you’ll do:

• Assisting in the daily operation and performance of the shop to meet sales targets and KPIs
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well‑presented retail space
• Ensuring a high standard of customer service at all times
• Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination
• Managing rotas and delegating daily tasks in collaboration with the Shop Manager
• Handling cash, banking, and financial records in line with charity procedures
• Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager’s absence
• Ensuring the shop complies with all health, safety, and security policies
• Promoting the charity’s values and fundraising initiatives in the local community

What you’ll need:

• Experience in a retail environment, ideally in a supervisory or team leader role
• Friendly, approachable, and able to lead and motivate a team
• Great customer service and communication skills
• Organised and confident handling money, stock, and shop operations
• A team player who thrives in a fast‑paced, varied environment
• A commitment to the values and mission of the charity sector
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops
• Physically fit to carry out manual handling of furniture stock

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round‑the‑clock, expert care to local patients with a life‑limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

In return for your skills you can expect:

• The chance to make a real impact in your community
• A supportive team and collaborative working environment
• Great benefits package – including 35 days’ holiday pro rata, inclusive of Bank Holidays, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development
• Perks and extras – Blue Light Card discounts (with membership), and an Employee Assistance Programme

This appointment is subject to an Enhanced Disclosure and Barring Service check. If sufficient applications are received, we will close the vacancy in advance of the advertised date. Please apply early. Ready to take the next step in your career? Apply today to join the Willen Hospice team.