At a Glance
- Tasks: Support daily shop operations, inspire volunteers, and ensure excellent customer service.
- Company: Join a leading charity making a real difference in the Milton Keynes community.
- Benefits: Enjoy 35 days' holiday pro rata and a supportive team environment.
- Why this job: Make a positive impact while gaining valuable retail experience.
- Qualifications: Retail experience, strong communication skills, and a passion for teamwork.
Are you passionate about retail and ready for a fresh challenge where you can make a real difference in the community? An exciting opportunity has arisen for an Assistant Shop Manager to join our retail team, supporting the Shop Manager in the daily operation of our shop in Brooklands, inspiring volunteers and customers alike.
What you'll do:
- Assisting in the daily operation and performance of the shop to meet sales targets and KPIs
- Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space
- Ensuring a high standard of customer service at all times
- Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination
- Managing rotas and delegating daily tasks in collaboration with the Shop Manager
- Handling cash, banking, and financial records in line with charity procedures
- Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager's absence
- Ensuring the shop complies with all health, safety, and security policies
- Promoting the charity's values and fundraising initiatives in the local community
What you'll need:
- Experience in a retail environment, ideally in a supervisory or team leader role
- Friendly, approachable, and able to lead and motivate a team
- Great customer service and communication skills
- Organised and confident handling money, stock, and shop operations
- A team player who thrives in a fast-paced, varied environment
- Be physically fit to move and handle stock safely
- A commitment to the values and mission of the charity sector
- Flexibility to work weekends and cover shifts as needed, including in other nearby shops
This appointment is subject to an Enhanced Disclosure and Barring Service check. If sufficient applications are received, we will close the vacancy in advance of the advertised date. Please apply early.
About the role: Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Income Generation team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
- The chance to make a real impact in your community
- A supportive team and collaborative working environment
- Great benefits package including 35 days' holiday pro rata
Assistant Shop Manager - Milton Keynes, Buckinghamshire in Huntingdon employer: Willen Hospice
As an Assistant Shop Manager at our brand new pop-up children's shop in The Kingston Centre, you'll be part of a vibrant team dedicated to making a meaningful impact in the Milton Keynes community. We pride ourselves on fostering a supportive and caring work environment, offering generous benefits such as 35 days of annual leave, a contributory pension scheme, and opportunities for professional development. Join us to inspire volunteers and customers alike while enjoying perks like free on-site parking and discounts through the Blue Light Card.
