Senior Support Worker Willboag Ltd Empowering Lives with Compassion, Purpose, and Resilience

Senior Support Worker Vacancy REF: WILLBOAGLTD001
SALARY: £28275-£36192 per annum (plus on-call as required)
SERVICE TYPE: Children and Adult Social Care
SHIFT PATTERN: Rota based – 37.5 hours per week (Mon – Fri)
REPORTS TO: Registered Manager
JOB DESCRIPTION
MAIN JOB FUNCTION
To work as part of a team of staff to:
Provide support to enable service users with a learning disability, mental health, Autism and other complex needs to participate in vocational, recreational, educational and social programmes on and off site, both in a group and on a one to one basis.
To support people to travel to and from community activities and the day service, picking them up from home where necessary and escorting / driving / or using public transport.
To undertake keyworkers’ role; to assess, plan, implement and evaluate activities undertaken with service users within a person centred planning framework, enabling service users to develop life skills.
To keep appropriate records according to laid down procedures.
To support individuals with personal care.
To work on a rota based system, including day and night shifts with sleep-in when necessary
Support with the line management of staff
DUTIES AND RESPONSIBILITIES
Managerial
Support Team Leader with/to:
Operation of the service/s and maintenance of service user satisfaction
Ensure that risk and need assessment and support planning protocols are in place and continue
Authorise expenditure
Ensure that staff supervision arrangements are maintained
Conduct team meetings
Monitor KPI performance
Take remedial action to address any issues affecting performance
Complete performance workbooks and other monitoring tools
Effective Rota Management
Service User Support
Ensuring good practice in the care and development of adults with a learning disabilities, or Autism, including promoting positive attitudes in regards to race, gender, sexuality and disability, age, religion and cultural beliefs, supporting people to overcome difficulties they may have in using community facilities including physical access, prejudice and anxieties of others.
Ensure that Autism specific needs, behavioural issues, communication needs and other specialist support needs are understood and supported to maximise independence and reduce the likelihood of distress for the individuals you work with.
Ensure that Autism specific needs, behavioural issues, communication needs and other specialist support needs are understood and supported to maximise independence and reduce the likelihood of distress for the individuals you work with.
To ensure that users (and their belongings) are treated with respect.
To support people with all aspects of their personal care including meal times, intimate personal care, use of hoists and any other duties that are necessary to ensure people are supported in maintaining their personal hygiene.
To support people’s general and specialist health needs (Such as Autism specific health issues or health issues related to complex heath needs), including administering medication including by specialist techniques and where necessary supporting people to emergency and planned health appointments.
To act as a key worker for individuals and to take part in and/or organise individual reviews and other meetings, including writing reports for meetings on the service users day opportunities, using information gathered over time.
To support people to develop person centred plans that reflects their dreams, hopes and aspirations and identifies areas for progression and development.
To support users to complete and update their support plans and risk assessments. To assess, plan, implement, monitor and evaluate specific timetabled service user programmes both on and off site, in group and one to one settings, and where appropriate in mainstream settings, in accordance with decisions made by the users, a multi-disciplinary team and in line with people’s Person-Centred Plans.
To pursue agreed strategies to support and alleviate behaviours that present a challenge.
Learning and using appropriate methods of communication with service users and colleagues.
Including service users in the decision making process and encouraging them to express their wishes, exercise informed choice and offer support to service users in areas where they are currently unable to make an informed choice.
To liaise with family members, care managers, health staff, voluntary sector staff and other agencies concerning users including supporting the users to complete communication books that tell their carers what they have been doing during the day.
To creatively use resources and facilities in the community including specialist and mainstream services, offering a variety of activities including new experiences, learning, employment and leisure opportunities.
To support users with travelling, using the organisations vehicles, public transport and where appropriate to meet users at their homes to support them to their activities.
Ensure national and local safeguarding procedures (pan-London safeguarding, No
Secrets, whistle-blowing procedure and so on) are followed to safeguard service users from harm.
Team Work
To participate in staff meetings, contributing ideas and sharing responsibilities, for example note taking and chairing meetings etc.
To contribute to the development of the service pursuing specific areas of interest according to the needs of service users and the service.
To support colleagues in difficult or potentially difficult situations in the workplace.
To cover colleagues, working in all areas of the service, responding to situations flexibly.
General
To work flexibly as part of the team hours may vary, weekend and evening work may be a requirement. Overtime may be required
To handle petty cash in accordance with the organisation’s petty cash policies and procedures.
Ensure the smooth running of the centre so the timetable is carried out consistently
To assist and support visitors and volunteers to have a positive experience during their time at the workplace.
To undertake other duties commensurate to the grade of the post.
Additional:
To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.
To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and Applicant.
The Applicant is expected to be committed to the Organisation’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way they carry out their duties.
Ensure all the services within the area(s) of responsibility are provided in accordance with the Organisation’s commitment to high quality service provision to users.
Ensure that duties are undertaken with due regard and compliance with the Data
Protection Act and other legislation, protecting the confidentiality of personal information and ensuring information is only disclosed to those who have a right or need to know.
Carry out duties and responsibilities in accordance with the Organisation’s Health and Safety
Policy and relevant Health and Safety legislation and report health and safety concerns to the designated officer.
At all times carrying out responsibilities/duties within the framework of the Organisation’s Dignity for all Policy. (Equal Opportunities Policy).
PERSON SPECIFICATION
The person specification is a picture of skills, knowledge and experience required to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. You should demonstrate on your application form how you meet the following essential criteria
Service type : Permanent/FT/PT/