Responsible Individual- Children Services Willboag Ltd

The Registered Manager is responsible for managing and overseeing the daily operations of the service, ensuring the delivery of high-quality, person-centred care to service users across children and adult settings. The role demands compliance with all relevant legislation, statutory guidance, and CQC requirements, with a strong focus on safeguarding, inclusion, health and safety, and quality improvement.

The Registered Manager will be accountable for safeguarding, staff performance, service development, digital system usage, and continuous improvement. They will act as a Designated Safeguarding Lead, support business growth, and actively promote Willboag’s values and care ethos within the team and wider environment.

KEY RESPONSIBILITIES

• Operational Leadership
  • Manage and co-ordinate day-to-day activities across the service.
  • Ensure all services are delivered within the framework of Willboag’s core values, policies and procedures.
  • Ensure compliance with statutory and legal requirements including (but not limited to): Health and Social Care Act 2008 (Revised 2012), Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS), Health & Safety, COSHH, and Environmental Health Regulations.
  • Oversee compliance with CQC Fundamental Standards and prepare for inspections.
  • Lead on completing statutory notifications and liaise with CQC as required.
  • Maintain legally required records, certificates, and compliance displays.
• Safeguarding and Risk Management
  • Act as the Designated Safeguarding Lead for the service.
  • Identify, respond to, and report safeguarding concerns in line with local authority and legal requirements.
  • Promote a strong safeguarding culture among staff and service users.
  • Ensure health and safety compliance and carry out regular risk assessments, including fire checks and infection control.
• Service Development and Quality Assurance
  • Implement and monitor quality assurance frameworks and documents.
  • Promote continuous improvement through regular audits and feedback mechanisms.
  • Contribute to the planning and growth of the business and development of new services.
  • Develop positive community partnerships and referral pipelines.
• Financial Management and Business Acumen
  • Monitor financial matters in line with Willboag’s financial procedures.
  • Contribute to budget management and take corrective actions where necessary.
  • Oversee service user financial arrangements and ensure accountability.
• Staff Management and Development
  • Recruit, induct and support staff following the Willboag Safer Recruitment Policy.
  • Conduct regular supervisions, appraisals, and team meetings.
  • Lead performance management, including managing disciplinary, grievance, and absence issues.
  • Identify and support staff learning and development needs, including mandatory training and NVQ achievement.
  • Actively contribute to the training of staff in leadership, safeguarding, and care quality.
• Digital Competency and Data Compliance
  • Use digital care management systems and tools for care planning, incident reporting, and compliance tracking.
  • Ensure data handling aligns with GDPR and confidentiality policies.
• Stakeholder Engagement and Communication
  • Maintain effective communication systems within teams and with external stakeholders.
  • Build relationships with commissioners, social workers, families, and advocacy services.
  • Represent Willboag positively in professional settings and networking opportunities.
• On-call and Additional Duties
  • Participate in the on-call rota, including attending emergencies and supporting staff out of hours.
  • Attend supervision and pursue continuing professional development.
  • Attend conferences, project groups, and sector updates as required.
  • Perform other reasonable duties within professional capability as requested.

PERSON SPECIFICATION

The person specification is a picture of skills, knowledge and experience required to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. You should demonstrate on your application form how you meet the following essential criteria.

• Service Type: Permanent/FT/PT/Bank
• Section: Adult and Children Service
• Job Title: Registered Manager

REQUIREMENTS

• EDUCATION and EXPERIENCE
  • Substantial experience in health or social care services, supporting people with learning disabilities, autism, mental health needs, and complex behaviours.
  • Experience of working with people from diverse racial, cultural and socio-economic backgrounds.
  • Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards the qualification.
  • Proven experience in person-centred planning and delivery, including oversight of 2:1 or 3:1 complex care packages.
• KNOWLEDGE, SKILLS and ABILITY
  • Knowledge of CQC-regulated activities and ability to lead services to achieve and maintain “Good” or “Outstanding” ratings.
  • Ability to develop, implement and monitor rotas to ensure contractual hours are met across dispersed teams and locations.
  • Ability to lead on developing personalised support plans that are outcome-focused, culturally sensitive, and responsive to changing needs.
  • Ability to manage operational services that enable service users to access inclusive community settings, employment, education and leisure.
  • Experience developing risk assessments and safeguarding protocols tailored to individual and organisational needs.
  • Excellent communication skills, including experience supporting people with non-verbal or alternative communication methods and liaising with diverse families and professionals.
  • Strong team leadership and management skills, with the ability to supervise staff, respond to emergencies, support service continuity and foster effective team culture.
  • Proven ability to act as a key decision-maker in multidisciplinary meetings, monitor individual progress and lead service reviews.
  • Demonstrated experience in identifying, reporting and managing safeguarding matters and liaising with statutory agencies.
  • Proficiency in using computer systems and care management software for reporting, tracking care delivery and regulatory compliance.
  • Knowledge and application of health and safety regulations including medication management, incident reporting and emergency planning.
• COMMITMENT TO EQUAL OPPORTUNITIES
  • Commitment to promoting equality, diversity and inclusion in line with the organisation’s Dignity for All policy.
• SPECIAL REQUIREMENTS
  • This post requires Enhanced DBS clearance (Disclosure and Barring Service).
  • Proven experience in line managing staff performance, including supervision, appraisal, disciplinary processes and team development.