REGISTERED MANAGER – CHILDREN’S HOME Willboag Ltd in London

Registered Manager CQC personal care and community services Job description and person specification

Employer: Willboag Ltd

Base: Tottenham office, Unit W63 Grove Business Centre, 560–568 High Road, London N17 9TA, with travel to community services.

Service scope: CQC-regulated personal care and associated community support for children and young people (stated age range 0–18) and adults aged 18 and above, within the provider’s registered activities, locations and conditions.

Reports to: William Aboagye, Director of Willboag Ltd.

Management responsibility: Direct line management of one Assistant Manager, with five Senior Support Workers reporting through the Assistant Manager. Community support workers report to their designated Senior Support Worker. The Registered Manager retains accountability for all community staff and the care coordination function. Children’s home managers report separately to the Regional Manager and Responsible Individual.

Salary and contract: £50000-£60,000 per annum. Permanent, full-time contract. Hours: Full-time, 40 paid hours per week, comprising 37.5 working hours and 2.5 hours of paid breaks taken during the daily provision of service. Paid breaks are included within the 40-hour working week. Out of hours: Participation in an agreed on-call rota and emergency arrangements; frequency and remuneration to be confirmed.

Role purpose: The Registered Manager will take operational ownership of Willboag’s community service and ensure that people receive safe, reliable, person-centred care. The postholder will lead the team, maintain regulatory compliance and ensure that each person’s dignity, independence, choice and control are actively promoted. We require a manager who can operate independently, work constructively with families and commissioners, and provide clear evidence that care is delivered as agreed.

Accountability and authority: The postholder must be suitable for CQC registration for the regulated activities and locations within their remit and maintain that suitability. Registration is specific to the agreed responsibilities and conditions; the job title alone does not confer registration. The provider and its Nominated Individual retain their own responsibilities.

Key responsibilities:

• Maintain a clear understanding of the service’s registered activities, locations, conditions and statement of purpose.
• Ensure practice remains within scope and coordinate applications or notifications needed for proposed changes.
• Lead inspection preparation, provide accurate information, support staff and people using the service to participate, and deliver verified improvement following findings.
• Oversee timely referral screening, initial assessment and reassessment with the person, family or lawful representative and relevant professionals.
• Ensure community support for children and young people reflects their developmental needs, communication, disability and family circumstances.
• Lead safeguarding practice for adults and children, ensuring staff recognise abuse, neglect, exploitation, discriminatory treatment, financial abuse and harm arising from poor care.
• Assess and record consent and identify who has lawful authority to act where the person cannot make the relevant decision.
• Recruit suitable employees through safer recruitment, verify employment history and references, right to work, qualifications and legally eligible DBS and barred-list checks, and manage restrictions before deployment.
• Manage delegated service budgets with the Finance Manager and Director.
• Maintain risk assessments for work in homes, office and activity settings, transport and community visits.

Person specification: Applicants should explain how they meet the essential criteria, using examples of their own work. Qualifications and employment history will be verified. Essential criteria include Level 5 Diploma in Leadership and Management for Adult Care, at least two years of relevant operational management experience in health or social care, and sound knowledge of personal care regulation.

Appointment conditions: Appointment is subject to verification of identity, right to work, employment history, relevant qualifications and satisfactory references.