At a Glance
- Tasks: Lead and manage daily operations in children's and adult social care services.
- Company: Join Willboag Ltd, a dedicated provider of high-quality care.
- Benefits: Enjoy a competitive salary, on-call pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on safeguarding and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in health or social care and a Level 5 Diploma preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Registered Manager is responsible for managing and overseeing the daily operations of the service, ensuring the delivery of high-quality, person-centred care to service users across children and adult settings. The role demands compliance with all relevant legislation, statutory guidance, and CQC requirements, with a strong focus on safeguarding, inclusion, health and safety, and quality improvement.
The Registered Manager will be accountable for safeguarding, staff performance, service development, digital system usage, and continuous improvement. They will act as a Designated Safeguarding Lead, support business growth, and actively promote Willboag’s values and care ethos within the team and wider environment.
KEY RESPONSIBILITIES
- Operational Leadership
- Manage and co-ordinate day-to-day activities across the service.
- Ensure all services are delivered within the framework of Willboag’s core values, policies and procedures.
- Ensure compliance with statutory and legal requirements including (but not limited to): Health and Social Care Act 2008 (Revised 2012), Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS), Health & Safety, COSHH, and Environmental Health Regulations.
- Oversee compliance with CQC Fundamental Standards and prepare for inspections.
- Lead on completing statutory notifications and liaise with CQC as required.
- Maintain legally required records, certificates, and compliance displays.
- Safeguarding and Risk Management
- Act as the Designated Safeguarding Lead for the service.
- Identify, respond to, and report safeguarding concerns in line with local authority and legal requirements.
- Promote a strong safeguarding culture among staff and service users.
- Ensure health and safety compliance and carry out regular risk assessments, including fire checks and infection control.
- Service Development and Quality Assurance
- Implement and monitor quality assurance frameworks and documents.
- Promote continuous improvement through regular audits and feedback mechanisms.
- Contribute to the planning and growth of the business and development of new services.
- Develop positive community partnerships and referral pipelines.
- Financial Management and Business Acumen
- Monitor financial matters in line with Willboag’s financial procedures.
- Contribute to budget management and take corrective actions where necessary.
- Oversee service user financial arrangements and ensure accountability.
- Staff Management and Development
- Recruit, induct and support staff following the Willboag Safer Recruitment Policy.
- Conduct regular supervisions, appraisals, and team meetings.
- Lead performance management, including managing disciplinary, grievance, and absence issues.
- Identify and support staff learning and development needs, including mandatory training and NVQ achievement.
- Actively contribute to the training of staff in leadership, safeguarding, and care quality.
- Digital Competency and Data Compliance
- Use digital care management systems and tools for care planning, incident reporting, and compliance tracking.
- Ensure data handling aligns with GDPR and confidentiality policies.
- Stakeholder Engagement and Communication
- Maintain effective communication systems within teams and with external stakeholders.
- Build relationships with commissioners, social workers, families, and advocacy services.
- Represent Willboag positively in professional settings and networking opportunities.
- On-call and Additional Duties
- Participate in the on-call rota, including attending emergencies and supporting staff out of hours.
- Attend supervision and pursue continuing professional development.
- Attend conferences, project groups, and sector updates as required.
- Perform other reasonable duties within professional capability as requested.
PERSON SPECIFICATION
The person specification is a picture of skills, knowledge and experience required to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. You should demonstrate on your application form how you meet the following essential criteria.
- Service Type: Permanent/FT/PT/Bank
- Section: Adult and Children Service
- Job Title: Registered Manager
REQUIREMENTS
- EDUCATION and EXPERIENCE
- Substantial experience in health or social care services, supporting people with learning disabilities, autism, mental health needs, and complex behaviours.
- Experience of working with people from diverse racial, cultural and socio-economic backgrounds.
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards the qualification.
- Proven experience in person-centred planning and delivery, including oversight of 2:1 or 3:1 complex care packages.
- KNOWLEDGE, SKILLS and ABILITY
- Knowledge of CQC-regulated activities and ability to lead services to achieve and maintain “Good” or “Outstanding” ratings.
- Ability to develop, implement and monitor rotas to ensure contractual hours are met across dispersed teams and locations.
- Ability to lead on developing personalised support plans that are outcome-focused, culturally sensitive, and responsive to changing needs.
- Ability to manage operational services that enable service users to access inclusive community settings, employment, education and leisure.
- Experience developing risk assessments and safeguarding protocols tailored to individual and organisational needs.
- Excellent communication skills, including experience supporting people with non-verbal or alternative communication methods and liaising with diverse families and professionals.
- Strong team leadership and management skills, with the ability to supervise staff, respond to emergencies, support service continuity and foster effective team culture.
- Proven ability to act as a key decision-maker in multidisciplinary meetings, monitor individual progress and lead service reviews.
- Demonstrated experience in identifying, reporting and managing safeguarding matters and liaising with statutory agencies.
- Proficiency in using computer systems and care management software for reporting, tracking care delivery and regulatory compliance.
- Knowledge and application of health and safety regulations including medication management, incident reporting and emergency planning.
- COMMITMENT TO EQUAL OPPORTUNITIES
- Commitment to promoting equality, diversity and inclusion in line with the organisation’s Dignity for All policy.
- SPECIAL REQUIREMENTS
- This post requires Enhanced DBS clearance (Disclosure and Barring Service).
- Proven experience in line managing staff performance, including supervision, appraisal, disciplinary processes and team development.
Responsible Individual- Children Services Willboag Ltd employer: Willboag
Willboag Ltd is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its staff. With a strong focus on professional development, employees are encouraged to pursue training and growth opportunities while working collaboratively in a team-oriented culture. Located in a vibrant community, the company not only prioritises high-quality care for service users but also fosters a workplace where every team member's contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Responsible Individual- Children Services Willboag Ltd
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Willboag!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Willboag.
We think you need these skills to ace Responsible Individual- Children Services Willboag Ltd
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Willboag. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Willboag and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Willboag. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Willboag's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Willboag
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Willboag.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Willboag will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Willboag and how you would contribute to adapting HR strategies.
