Location Home-based with occasional travel to Magna Offices
This is a 37 hours per week , Temporary vacancy that will close in 19 hours at 12:00 BST .
The role
Complaints Advisor
- Salary £28,645 per annum plus benefits.
- 37 hours per week.
- Fixed Term Contract – 2 Years
- Home-basedwith occasional travel to Magna Offices.
- Closing date for applications: 5th June 2025 (Midday)
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care:
As a Complaints Advisor, you will be dedicated to enhancing the customer experience at Magna. You will serve as the primary contact for customers regarding their formal complaints, adhering to our established complaints policy. Additionally, you will collaborate with the broader organisation to facilitate service improvements based on insights gained from complaints. At Magna, our commitment is to consistently provide exceptional service. It is crucial for us to address, resolve, and learn from complaints to maintain an excellent customer experience.
- Support customers through the complaints process over the phone and by email.
- Respond to formal complaints, compensation claims and MP enquiries in writing, ensuring we are putting things right for customers.
- Collaborate with service managers to investigate complaints and identify service improvements.
- A full job description is attached to this advert.
What you need to be successful:
- Excellent communication skills – both written and verbal.
- Sound judgement to make the right decisions for our customers.
- Ability to build and leverage relationships with all colleagues and customers.
Applicants with transferable qualities are encouraged to apply.
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
- Company sick pay
- Pension matched up to 8%.
- Learning and Development.
- Mileage and Agile working
- Paid day a year to volunteer.
- Wellbeing Portal and Colleague Voice.
- Rental / Stamp Duty Loan and Credit Union.
- Employee assistance & Health Care Cash Plan.
- Discounts on entertainment, high street shops and grocery shopping.
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at: or by mobile: 07528 974936
To apply please visit our website select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About us
We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clickinghere .
Generous holiday
Learning and development
For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.
Our values
Always safe
Always safe
This means the safety of our colleagues and our customers is always our main priority.All about customers
All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.Be kind
This is about how we treat each other and how we go about our business.Own it
Own it
This is about how we all take responsibility for all our actions every day.One team
One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.Be curious
Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Advisor in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wilko.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wilko. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wilko.
How to prepare for a job interview at Wilko
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wilko's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wilko offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
