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- Tasks: Drive customer success and growth through strategic consulting on our AI software platform.
- Company: Join a high-growth AI startup revolutionising Field Service Management.
- Benefits: Competitive salary, bonus, equity scheme, and comprehensive benefits.
- Why this job: Be a trusted advisor and make a real impact on customer journeys.
- Qualifications: Strong communication skills and a passion for technology and customer success.
- Other info: Dynamic role with opportunities for significant career advancement.
The predicted salary is between 75000 - 95000 £ per year.
Join a high-growth AI software startup/scale-up delivering a market-leading Field Service Management (FSM) offering to Enterprise customers. The Senior Consultant (Customer Success) is responsible for driving long-term customer value, adoption, and account growth across our AI software platform, ensuring customers realize measurable business outcomes while expanding the platform footprint through strategic upsell and cross-sell opportunities. This role requires a consultative and highly strategic approach.
The consultant partners closely with customers to understand their workflows, fine-tune implementations, and continuously optimize value after go-live. The customer journey is treated as an ongoing transformation. The Senior Consultant (CS) builds strong executive and operational relationships within each account, acting as a trusted advisor.
They collaborate cross-functionally with product and technical teams to deeply understand platform capabilities and translate them into practical solutions that drive adoption, introducing new features and adjacent offerings — including low-code/no-code tools — to expand usage and unlock additional business value. Key focus areas include customer value realization, relationship development, platform adoption, and strategic account expansion.
The ideal candidate combines technical curiosity, commercial awareness, and exceptional communication skills to guide customers toward continuous growth and customer delight!
Salary: £75k - £95k base + Bonus + Significant Equity Scheme + Benefits
Senior Consultant (Customer Success) employer: Wilkins Hunter
Contact Detail:
Wilkins Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant (Customer Success)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to discuss how your skills can drive customer success and platform adoption, just like they do in their job description.
✨Tip Number 3
Showcase your consultative approach! During interviews, share examples of how you've partnered with clients to optimise their workflows. We love seeing candidates who can demonstrate their strategic thinking and relationship-building skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that aligns with our mission of delivering exceptional customer value.
We think you need these skills to ace Senior Consultant (Customer Success)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Consultant (Customer Success). Highlight your experience in driving customer value and account growth, and don’t forget to showcase any consultative approaches you've used in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission at StudySmarter. Be specific about how you can help our customers realise measurable business outcomes.
Showcase Your Communication Skills: As a Senior Consultant, exceptional communication is key. In your application, demonstrate your ability to convey complex ideas simply. Whether it’s through your CV or cover letter, let your personality and clarity shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Wilkins Hunter
✨Know the Product Inside Out
Before your interview, make sure you understand the AI software platform and its features thoroughly. Familiarise yourself with how it benefits enterprise customers and be ready to discuss specific use cases where you've seen similar solutions drive value.
✨Showcase Your Consultative Approach
Prepare examples from your past experiences that highlight your consultative skills. Think about times when you’ve partnered with clients to understand their needs and how you’ve helped them optimise their workflows. This will demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Emphasise Strategic Thinking
Be ready to discuss how you approach account growth and customer success strategically. Share insights on how you identify upsell and cross-sell opportunities, and how you’ve successfully expanded platform usage in previous roles. This shows you can think beyond immediate needs.
✨Communicate Clearly and Confidently
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your ideas effectively and leave a lasting impression.
