At a Glance
- Tasks: Support software applications, troubleshoot issues, and assist with system updates.
- Company: Join a growing IT team in a dynamic and supportive environment.
- Benefits: Gain hands-on experience while studying for a Level 3 IT Solutions Technician Apprenticeship.
- Other info: Perfect for tech lovers eager to learn and grow in a collaborative setting.
- Why this job: Kickstart your IT career with real-world experience and mentorship from industry professionals.
- Qualifications: Enthusiasm for technology and strong communication skills are key.
The predicted salary is between 40500 - 49500 £ per year.
A rare opportunity has arisen for an aspiring IT professional to begin their career within our growing IT team.
This apprentice position offers the chance to gain hands-on experience supporting the business-critical systems that keep the firm running smoothly, while working alongside experienced IT professionals who are committed to helping you develop and succeed.
You will study the Level 3 IT Solutions Technician Apprenticeship.
About the Role
As an Apprentice, you'll play an important role in supporting the software applications used by colleagues across the firm.
You'll learn how to troubleshoot technical issues, manage user access, assist with system updates and testing, including involvement in the development of legal case flows and provide first-line support to users.
This is an excellent opportunity for someone who enjoys technology, problem-solving and helping others.
No extensive technical experience is required – we're looking for someone with enthusiasm, curiosity and a genuine passion for learning.
Key Responsibilities
- Provide first-line support for business applications, helping colleagues resolve system and software issues.
- Manipulation of data through imports to case systems and producing reports for both internal and external clients.
- Assist with user account administration, including access requests, permissions and onboarding activities.
- Support testing, maintenance and updates of key business systems and applications.
- Log, monitor and manage support requests, ensuring users receive a professional and responsive service.
- Create and maintain user guides, support documentation and process notes.
- Work alongside the wider IT team and external suppliers to support the continuous improvement of firm systems.
Skills Required
- A genuine interest in technology, software and developing a career in IT.
- Strong communication skills with the confidence to support and assist colleagues.
- Good attention to detail and the ability to approach problems logically.
- Strong organisation and time management skills.
- Ability to work effectively both independently and as part of a team.
- Basic knowledge of Microsoft Office or Microsoft 365 applications would be advantageous.
Our entry requirements
- 3 A-levels at grade C or above, or equivalent Level 3 qualification
- 5 GCSE’s including Maths and English at grade 4 or above
IT Apprentice in Grimsby employer: Wilkin Chapman Rollits
Wilkin Chapman Rollits is an excellent employer that prioritises client care and collaboration within a supportive work culture. With opportunities for ongoing professional development and the flexibility of remote working, employees can thrive while managing high-value personal injury claims. The firm’s commitment to growth and its focus on diverse caseloads make it a rewarding place for solicitors looking to advance their careers.
