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- Tasks: Lead a dynamic customer service team and drive sales strategies in the maritime industry.
- Company: Join Wilhelmsen, a global leader in maritime solutions with a rich history since 1861.
- Benefits: Enjoy flexible hours, competitive salary, bonuses, and 30 days of holiday.
- Why this job: Make a real impact in a diverse and innovative workplace while shaping the maritime industry.
- Qualifications: 5+ years in management, strong communication skills, and a passion for customer relations.
- Other info: Based in Rotterdam, one of the world's largest ports, with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Wilhelmsen started in Norway in 1861 and has grown into a global maritime group that supplies more than half of the merchant fleet with essential products and services. The company also provides crew and technical management for the largest and most complex vessels ever to sail, and is actively exploring new opportunities in renewables, offshore and energy. With thousands of colleagues in more than 70 countries, Wilhelmsen supports a diverse and inclusive workplace and is committed to competence, sustainability, innovation and unparalleled customer experience.
About the division Ships Service: The people at Wilhelmsen have not just a job. They realise the most innovative ideas while shaping the maritime industry. With one of the largest maritime networks in the world, our work has real impact: if it floats, our products are likely on board, keeping global trade moving. We provide products and solutions for every conceivable type of vessel. Our Ships Service division includes product brands such as Unitor, Timm Ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year, we supplied products to 27,500 vessels in more than 2,000 ports.
About the location / department: The Customer Service Benelux, Switzerland & UK department is based in Rotterdam, one of the largest and most important ports in the world, making it a crucial department within the organisation. The department acts as the link between the customer and various logistics departments spread around the globe. The team consists of 6 Sales Advisors, each with their own customer portfolio. You will also be part of the Northern European CS & Inside Sales management team.
Who you are: We are looking for an experienced manager. You are able to motivate and coach employees to get the best out of themselves and achieve optimal commercial results. You have an orderly and structured working method and expect the same from your team. Additionally, you enjoy building relationships with our customers and internal stakeholders. Reliability, communication, and customer friendliness are key qualities that contribute to your team's success.
What you will do: In this role, you will lead the Customer Service Benelux, Switzerland & UK team. You will be responsible for all activities related to customer service, proactive follow-up, answering customer inquiries, recognising sales opportunities, handling quotation requests and orders, and the final sale of our Ships Service product portfolio. You will manage, coach, and develop your team to ensure they can execute sales strategies, product campaigns, and promotional actions, ensuring the team meets KPIs in sales growth, order value, response time, and customer satisfaction.
Do you bring this experience and skills?
- A bachelor's degree (or similar) preferably in a commercial field;
- At least 5 years of experience in a managerial position;
- Excellent command of English and Dutch, both orally and in writing;
- Excellent communication skills and an eye for business opportunities;
- Ability to build strong relationships with customers and colleagues;
- Experience in the maritime industry is an advantage;
- Analytical skills and digital literacy to identify opportunities when analysing customer data;
- Systematic and organised working style to maintain oversight of ongoing processes;
- A positive mindset and solution-oriented thinking.
What we offer: We offer you a challenging opportunity within one of the largest and most innovative maritime companies in the world, where you can further strengthen our market share in the Benelux, Switzerland & UK region. A job for 40 hours per week and a one-year contract with the prospect of permanent employment; flexible working hours between 07:00 - 19:00; a competitive salary; 8.2% holiday pay; a bonus scheme; travel expense reimbursement; a laptop and mobile phone; participation in our pension scheme with excellent conditions; participation in collective employee insurances such as disability and life insurance; access to a collective health insurance; and 30 days of holiday per year. Our training and development opportunities allow you to enhance both personal skills and product knowledge.
Applying: Can’t wait to show your talent? Let us know why you should be our new Customer Service Manager Benelux, Switzerland & UK. You can apply online today via our career portal or by sending your CV and motivation to wss.netherlands.hr@wilhelmsen.com.
Work location: Rotterdam
Contact details: Ellen Vuijk, HR Consultant Benelux, +3110 487 7777
Customer Service Manager Benelux & Switzerland & UK in Dartford employer: Wilhelmsen Ships Service
Contact Detail:
Wilhelmsen Ships Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager Benelux & Switzerland & UK in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the maritime industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching Wilhelmsen and its values. Understand their commitment to sustainability and customer experience, so you can align your answers with what they care about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and experience can motivate a team to achieve those KPIs. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Wilhelmsen family.
We think you need these skills to ace Customer Service Manager Benelux & Switzerland & UK in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the maritime industry and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves building relationships with customers and colleagues, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our career portal. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Wilhelmsen Ships Service
✨Know Your Stuff
Before the interview, make sure you understand Wilhelmsen's products and services, especially those related to the Ships Service division. Familiarise yourself with their customer service approach and how it aligns with your experience in managing teams and driving sales.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated and coached your team in previous roles. Highlight your structured working method and how it has led to improved performance and customer satisfaction in your past positions.
✨Build Rapport
Since relationship-building is key for this role, practice how you'll connect with the interviewers. Think about how you can demonstrate your reliability and communication skills, perhaps by sharing anecdotes that showcase your ability to foster strong relationships with both customers and colleagues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer service scenarios or team challenges. Prepare thoughtful responses that reflect your analytical skills and solution-oriented mindset, showing how you can identify opportunities and drive results in a fast-paced environment.