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- Tasks: Manage peer review services and ensure high-quality editorial office performance.
- Company: Join Wiley, a leader in research publishing with a commitment to excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact in scholarly publishing while enhancing your management skills.
- Qualifications: Degree in publishing or related field; experience in peer review management.
The predicted salary is between 34700 - 49767 ÂŁ per year.
About The Role
The Peer Review Performance Manager is responsible for the day‑to‑day delivery and performance of peer review services across a defined segment of the Research Publishing journal portfolio, with a primary focus on externally managed editorial offices. Reporting to the Senior Manager, this role ensures consistent, high‑quality peer review and editorial office services aligned with Wiley Peer Review standards and best practices. The role uses performance data, service benchmarks, and customer insight to monitor editorial office performance and drive continuous improvement, acting as a key escalation point to support effective service delivery to editors, societies, and publishing partners while safeguarding the integrity of peer review workflows. The role works closely with internal stakeholders to improve author and editor experience across the peer review lifecycle.
Job Responsibilities
- Oversee the day‑to‑day delivery of peer review and Journal Editorial Office services across an assigned portfolio of Research Publishing journals.
- Monitor and manage editor, editorial office, and vendor partner performance using data, service benchmarks, and defined KPIs to drive improvement and address underperformance.
- Deliver high‑quality customer service by managing queries and escalations through a CRM system, ensuring data quality, consistent usage, and effective reporting to identify root causes and implement corrective actions.
- Provide journal‑level oversight of peer review workflows from submission through final editorial decision and export to Content Operations, ensuring adherence to best practices and service standards.
- Review and optimize editorial workflows to improve efficiency, standardisation, and alignment with peer review policies, implementing journal‑level changes where required.
- Collaborate with Publishing Development, Partner Publishing, Editorial Data Analysts, and other internal teams to share insights, support strategic initiatives, and contribute to cross‑functional improvement projects.
Required Qualifications
- Bachelor’s degree or equivalent professional experience in publishing, information management, or a related field.
- Peer review or editorial office management experience.
- Experience managing performance using data, metrics, and service benchmarks.
- Experience working with CRM systems for query and escalation management.
- Knowledge of scholarly publishing workflows and peer review best practices.
- Ability to analyse operational data and translate insights into improvement actions.
- Strong organisational and time‑management skills with the ability to manage multiple journals and priorities.
- Clear, professional written and verbal communication skills suitable for editors, societies, and internal stakeholders.
- Proven problem‑solving skills, including root‑cause analysis and issue resolution.
- Ability to manage sensitive performance conversations in a professional, objective manner.
- Ability to self‑start and operate autonomously, proactively identifying priorities, driving work to completion, and escalating issues appropriately when support or decisions are required.
Preferred Qualifications
- Experience supporting externally managed editorial offices, societies, or vendor‑managed editorial models.
- Experience working in academic, scholarly, or STM publishing environments.
- Experience contributing to or leading operational improvement or change initiatives.
- Familiarity with editorial performance reporting tools and self‑service analytics platforms.
- Experience supporting journal transitions, editorial office model changes, or onboarding new partners.
Salary Range 34,700 GBP to 49,767 GBP
Location Oxford, GBR
Peer Review Performance Manager employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peer Review Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry, especially those who work with peer review processes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing editorial workflows and performance metrics. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around problem-solving and performance management scenarios relevant to peer review.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Peer Review Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in peer review and editorial office management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Show Off Your Data Skills: Since this role involves managing performance using data and metrics, be sure to include examples of how you've used data to drive improvements in previous roles. We love seeing candidates who can turn numbers into actionable insights!
Communicate Clearly: Your written communication skills are key for this position, so make sure your application is clear and professional. We appreciate well-structured applications that reflect your ability to communicate effectively with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wiley
✨Know Your Peer Review Inside Out
Make sure you brush up on the peer review process and Wiley's standards. Familiarise yourself with common challenges in editorial office management and think about how you would address them. This will show that you're not just knowledgeable but also proactive.
✨Data is Your Best Friend
Since the role involves managing performance using data, come prepared with examples of how you've used metrics to drive improvements in previous roles. Be ready to discuss specific KPIs and how you’ve tackled underperformance in the past.
✨Show Off Your Communication Skills
This position requires clear communication with various stakeholders. Prepare to demonstrate your written and verbal communication skills by discussing how you've effectively managed queries or escalations in a professional manner before.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about potential issues in peer review workflows and how you would resolve them. Highlight your analytical skills and your ability to implement corrective actions based on root-cause analysis.