About The Role
The Account Manager is responsible for managing and retaining a portfolio of pharma accounts, driving revenue growth through strong relationship management, strategic account planning, and a consultative sales approach. The role requires a deep understanding of customer needs, the ability to use data to inform decisions, and a proactive approach to identifying cross‑selling opportunities across journal and non‑journal products.
How Will You Make an Impact?
- Manage a portfolio of ~100–200 accounts, owning revenue targets and renewal performance.
- Develop and execute strategic account plans, setting clear objectives and evolving strategies throughout the year.
- Analyze customer usage data and performance trends to monitor account health and address risks proactively.
- Lead renewals and renegotiations, ensuring compliance and managing associated documentation.
- Identify and drive cross‑selling opportunities aligned to institutional research needs.
- Research customer organisations to understand priorities and tailor solutions accordingly.
- Build and maintain strong relationships with key stakeholders across client organisations.
- Deliver data‑driven negotiations to achieve successful commercial outcomes.
- Maintain accurate CRM records and provide regular forecasting updates.
- Collaborate with cross‑functional teams including Customer Success, Sales Operations, and Editorial.
- Represent the business at relevant industry conferences and events.
- Act as a key point of contact for agency partners, maintaining regular communication.
What We Are Looking For
- Proven experience managing strategic accounts and consistently hitting sales targets.
- Experience in complex, consultative sales environments.
- Strong ability to understand institutional research and teaching needs.
- Demonstrated success in identifying and converting cross‑selling opportunities.
- Excellent written communication skills, particularly via email.
- Ability to manage your own book of business independently.
- Track record of exceeding revenue targets using a consultative sales approach.
- Growth mindset with a strong focus on revenue generation.
Required Qualifications
- Bachelor’s degree (or equivalent experience).
- Relevant experience in account management or sales.
Nice to Have
- Experience using Salesforce or similar CRM systems.
- Familiarity with sales methodologies.
- Strong and professional LinkedIn presence.
Salary Range
GBP 38,500 to GBP 56,567 per annum.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
